Director of Customer Contact Center

Employer
Bon-Ton Stores Inc.
Location
York, PA
Posted
Oct 12, 2017
Closes
Oct 19, 2017
Function
Executive, Director
Industry
Other
Hours
Full Time
As the Director of Customer Contact Center, you will responsible for handling all aspects of customer service as it relates to the digital experience, including the definition and compliance of policies, objectives and procedures. You will be responsible for governing customer correspondence and the handling of customer inquiries related to eCommerce and the Omni-channel digital experience, and ensuring achievement of superior customer service standards. From that point on, you will act as the primary owner of all customer service inquiries and issues between Digital Operations, Store associates and fulfillment warehouse facilities to ensure customer satisfaction as it relates to the