Deputy Director of Technology - Office of Student Financial Services (OSFS)

Washington D.C.
Oct 12, 2017
Oct 25, 2017
Executive, Director
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Deputy Director of Technology - Office of Student Financial Services (OSFS)

The Georgetown University Office of Student Financial Services is looking for a talented Deputy Director of Technology to join our team.

The Deputy Director of Technology is an individual who:

  • Is a team player
  • Is passionate about problem solving
  • Is able to use independent judgement
  • Takes initiative

The Deputy Director has the opportunity to:

  • Work in an exciting, fast-paced environment where no two days are the same.
  • Advance the office by assisting in the development of effective programs, policies and procedures that impact student and parents as they navigate the financial aid process.
  • Interact with a diverse student population.
  • Work with a talented and hard-working team.
  • Learn from and collaborate with a number of key stakeholders throughout the university in departments such as Admissions, Billing and Payment Services, Registration, Student Affairs, Housing, Dining Services, Health Insurance and other relevant offices.

With general direction from the Director of Counseling, Technology, and Student Employment, the Deputy Director has responsibilities such as:

  • Manages the OSFS technology functional areas
  • Provides systems and technology services for Main Campus, Law and Medical School financial aid offices and students to ensure the most efficient and customer service-oriented delivery of student financial services in compliance with Federal and other University regulations and policies.
  • Serves the 3 Financial Aid Offices in supporting the Banner Student Information System (Banner) and the Georgetown Management Systems (GMS) administrating over $480 million in student financial aid each year.
  • Supervises, trains, and mentors one Senior Systems Manager.
  • Supports
    • Systems applications for the staff to administer counseling and application processing services for 14,500 potential undergraduate and graduate applicants; 1,000 at the Medical School; and 2,500 at the Law Center each aid each year.
    • Daily operations of the University Student Loan Services (USLS) office, a division of OSFS, which administers more than $260 million annually in federal and private student and parent loan programs for 7,900 students (5,400 Main Campus students and 2,500 Medical and Law Center students).
    • Student employment program operations that deliver earnings to GU students that total more than $11 million dollars per year to 4,000 students, more than 750 supervisors in 400 departments on all 3 GU campuses; and more than 50 off-campus employment sites; and processes more than 15,000 hourly student employment transactions in the Georgetown Management System (GMS/HCM) every year. 
  • Upgrades the Banner system with numerous patches and releases and serves as part of the technology effort to upgrade our student system to Banner 9.
  • Directly supervises 1 FTE and up to 5 student assistants.
  • As part of the management team of the OSFS, advises the Associate Dean and senior staff on matters of technology, and has regular internal contact with the entire staff of the Office of Student Financial Services, the Law Center Financial Aid Office and the Medical School Office of Student Financial Planning.  
  • External to the financial aid offices, serves as a liaison with the GMS core technology team, GU University Information Services (UIS), and external contacts such as US Department of Education, The College Board, Heartland ECSI, Ellucian, and various software and hardware vendors.


  • Bachelor's degree
  • 5 to 10 years of progressive technology experience preferably in a financial aid office
  • Experience working in a 4-year private college or university

Preferred qualifications

  • Any combination of experience with Banner Student Information System, Workday or other human resources, payroll, and financial systems, Word, Excel, Access, SQL, and Cognos report writing software
  • Experience and knowledge of other reporting analysis techniques, to include use of pivot tables to analyze data
  • Excellent communication and organization skills
  • Demonstrated ability to handle multiple tasks simultaneously with attention to detail
  • Commitment to continuous quality and customer service improvement

Current Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Similar jobs