7 days left
- Full Time
As an IT Specialist, you'll serve as an Information Technology (IT) Specialist, within the Office of Network Services Programs, and report directly the director or manager of telecommunications.
The position is located in The General Services Administration, Federal Acquisition Service, Information Technology Category (ITC), Office of Telecommunications Services.
GSA's Office of Information Technology Category (ITC) provides access to private sector IT & telecommunications solutions for federal, state & local government agencies. ITC works with federal agencies, OMB, & industry to create common solutions for IT services, hardware, software, telecommunications, cyber security, & identity management. 98% of federal agencies use ITC solutions. ITC works with the Office of Federal Procurement Policy & the Office of the Federal Chief Information Office to develop & implement acquisition and technology initiatives such as strategic sourcing, category management, cloud, cyber, enterprise licensing agreements for software, desktop configurations & data center optimization. ITC plays a unique role in supporting agencies with acquisition & technical expertise to make better buying decisions, reduce duplication & improve mission results. See www.gsa.gov/its for information on ITC programs & contracts.
The duty station for this position may be located in Washington, DC, Anchorage, AK, Atlanta, GA, Auburn, WA, Boston, MA, Chicago, IL, Ft. Worth, TX, Kansas City, MO, Lakewood, CO, Manchester, NH, New York, NY, Philadelphia, PA, San Antonio, TX, or San Francisco, CA.
GSA has been repeatedly named as one of the 'Best Places to Work' in the Federal Government'. LEARN MORE about why you should choose GSA.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 10 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules and telework
- Transit and child care subsidies
- Training and development
- Flexible spending accounts
- Long-term care insurance
- Training and development
If you are eligible under Merit Promotion, you may also apply under Vacancy Announcement # 1800107CFMP. You must apply separately to each announcement to be considered for both.
Learn more about this agency
Occasional travel - Will be required to travel occasionally on official business. (less than 10 days of travel per year)
Relocation expenses reimbursed No
If selected, you must meet the following conditions:
- Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a Schedule A, Schedule C, or non-career SES political appointee
- Undergo and pass a background investigation (Tier 2 investigation level)
- Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
- Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
- Serve a one year supervisory or managerial probationary period, if required
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
For a brief video on creating a Federal resume, click here.
The GS-14 base salary range starts at $87,263.00.00 - $113,444.00 per year.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below:
IT SPECIALIST COMPETENCY REQUIREMENTS:
- Attention to Detail - This skill is generally demonstrated by assignments where the applicant keeps abreast of latest technology, information, research, etc., to maintain knowledge in field of expertise (for example, reads trade journals, participates in professional/technical associations, maintains credentials).
- Customer Service - skill is generally demonstrated by assignments where the applicant promotes or develops and maintains good working relationships with key individuals or groups.
- Oral Communication - This skill is generally demonstrated by assignments where the applicant serves on panels, committees, or task forces as a representative for the organization on technical or professional issues.
- Problem Solving - This skill is generally demonstrated by assignments where the applicant monitors current trends or events (for example, technological, economic, political, social, educational, or employment trends or events) and applies the information as appropriate.
Specialized experience is demonstrated by hands on experience within an IT, telecommunications or network services organization providing services to the organization's internal and external customers including performing the following:
- managing positive relationships with external and internal organizations, developing requirements and marketing approaches;
- conducting IT, telecommunications and network services strategic planning and industry analysis;
- analyzing, evaluating, and resolving problems and requirements in IT, telecommunications and network services;
- coordinating and analyzing findings and making recommendations on substantive programs;
- reviewing and preparing technical and pricing reports and contract documents;
- having substantive IT, telecommunications and network services acquisition experience including: vendor negotiation, creation of contract clauses and service level agreements, and vendor evaluation.
Bargaining Unit status: Not applicable
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews maybeapproved. Determinations will be made on a case-by-case basis.
On a case-by-case basis, the following incentives may be approved:
- Recruitment incentive if you are new to the federal government
- Credit toward vacation leave if you are new to the federal government
All the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you, or for firing you after you begin work.
You will be evaluated for this job based on how well you meet the qualifications above.
We will use a method called Category Rating to assess your application. Here’s how it will work:
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
1. Knowledge of network management, telecommunications service management, telecommunications pricing, and customer related billing issues.
2. Skills in Network Services Programs (NSP) billing management systems.
3. Skills in telecommunications pricing and customer related billing issues.
4. Knowledge of current information technology, wide area network services, telecommunications and an awareness of associated emerging technologies and their application within the Federal Government.
5. Skills in IT/Telecommunications project management, which involved marketing agency services, identifying customer information technology requirements, acquiring IT commodities and/or support service
Your answers to the questions will be used to place you in one of three categories: Best Qualified, Well Qualified, or Qualified [If the use of 4 categories is justified, adjust verbiage].
We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.
Within each category, veterans will receive selection priority over non-veterans.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
To preview questions please click here.