Support Help Desk (Evening) - PT
Westat has an opening for an individual to work EVENINGS to support our interviewers who conduct research surveys for our Rockville, MD office. A successful candidate must have demonstrated customer support experience in responding to phone calls, email, and chat sessions from field staff.
Agents troubleshoot technical problems that relate to hardware and data transmissions, answer procedural questions, and document issue details into customized tracking systems.
Technical requirements are a strong understanding of Microsoft Office and current operating systems, browsers, and the ability to resolve issues with peripheral devices including conducting LogMeIn sessions. Candidates must be able to speak clearly in English, follow established protocol, and work with a wide variety of hardware and software issues.
· A High School Diploma or GED is required to apply
· Must be able to work at our Rockville, Maryland offices
· Must be able to work Monday - Friday from 6:00 pm - 10:00 pm
· Must have a minimum of 2 years prior technical helpdesk experience
· Must have prior experience with remote sessions
· Associates Degree or higher
These assignments are hourly positions. Benefits are based on hours worked and tenure.
Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the position, based on the specific position which may include, for example, identity verification, employment history, or criminal records history.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by Federal, state, or local law.