Coordinator, VSA Membership and Communications
This position coordinates three programming areas: 1) the Kennedy Center’s VSA International Network Membership Program , including the VSA International Affiliate Network; 2) VSA communications, newsletters, social media, program marketing, and educational resources, 3) support and assists with the VSA visual and performing arts programs, exhibits, and performances, in addition to other programs of the Office of VSA and Accessibility including annual VSA programs proposal reading and contracting, meetings, annual conferences, and events.
Duties and Responsibilities:
55% VSA International Network Membership Program
Coordinate, plan, administer, and implement all activities and duties needed to launch, grow, strengthen, and maintain the new VSA International Network Membership Program including member engagement strategies, membership prospecting, recruitment and retention, member services and benefits, member communications and collateral materials, processing applications and renewals, updating lists and data, organizing meetings, liaising with network members, providing technical assistance, serving as an information resource to members, and supporting the VSA Affiliate Council and the VSA Advisory Board. This position also develops opportunities with international arts, education, and disability groups and individuals. Plans and implements cross-cultural arts diplomacy initiatives, and oversees the preparation of materials in English, Spanish, French, and other languages as necessary.
35% VSA Communications
Develop and execute internal and external communications and engagement strategies for new and current audiences to heighten participation in and visibility of the VSA International Network Membership Program, VSA programs, performances, exhibitions, educational resources, events, and conferences. Using social media platforms write and disseminate information to ensure consistent messaging across communications/publications. Oversee day-to-day execution of social media presence on multiples platforms; monitor/respond to feedback and comments; coordinate with the social media consultant and/or the office’s cross-functional social media team; represent the office in Center-wide social media efforts.
10% VSA Visual and Performing Arts Programs, VSA Events, and other Administrative duties
Support and assist with administrative and logistics of VSA visual and performing arts programs, exhibits, and performances. Support and assist with administrative and logistics of VSA meetings, annual conferences, and events. Assist with processing and administration of contract proposal reading, contracts, and reporting. Assist team members and colleagues with various projects as needed, answer phones, respond to email, and work with consultants, volunteers, and interns. Other projects and programs may be assigned by and at the discretion of the Manager, VSA Programs or the Director, VSA and Accessibility.
- Bachelor’s degree, Master's degree a plus.
- 4+ years of professional experience in membership management and marketing and social media.
- 1-3 years of experience in programming in the arts.
- Experience in one or more of the following fields: nonprofit or arts management, business, international relations.
- Preference given for work with international affiliate, network, alliance, membership, association, or chapter relationships, and knowledge of the disability community/field.
Minimum Skills and/or Knowledge Required
- Knowledge or experience with international entities, nonprofit membership organizations, communications and marketing with an emphasis on social media, budgeting, theater or performance producing, special events/meeting/conference planning.
- Strong interpersonal communication skills, pleasant manner and demeanor, good phone skills. Ability to take charge and work independently, yet still take instruction and work with a team. Manage and complete complex assignments with little or no supervision. Must manage time and prioritize projects, while responding quickly to event related issues. Must have the ability to work well under pressure, meet deadlines, handle numerous tasks simultaneously, and handle confidential information.
- Must have excellent writing, editing, and proof reading skills and ability to produce educational and marketing materials, resources, and public correspondence.
- Must be proficient with basic office processes, management of calendars and schedules, standard office computers and software, MS office, databases, record keeping, data analysis and reporting.
- Must have superior organizational and planning skills and the ability to prioritize, be detail oriented, and flexible (be willing to work evenings and weekends, travel out of town.)
- Provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.
- Knowledge of and experience with arts, education, and disability issues.
- Knowledge of and experience with AMS similar to MemberClicks, Member365, or AMO.
- Fluency in English, and at least one other languages such as Spanish and French (ability to speak, read, and write), as well as international or cross-cultural experience a plus.
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.