Coordinator for Outreach, English Language Programs (ELP) - Center for Intercultural Education and
Coordinator for Outreach, English Language Programs (ELP) - Center for Intercultural Education and Development
The Center for Intercultural Education and Development (CIED) fulfills Georgetown University's mission to prepare global citizens to lead, serve, and change the world. Working with public and private partners in education, business, and government, we design and implement international education programs that empower individuals, promote intercultural understanding, strengthen democratic values, and support sustainable development.
The Coordinator for Outreach is a key member of the Outreach team for the English Language Programs (ELP). The primary objectives of the Outreach team are recruiting new applicants to the program, building ties with partner institutions and leaders in the TESOL field, involving current participants in Outreach projects, and providing engagement opportunities for alumni. These objectives are met using a variety of in-person and digital means, including regional and national conferences, special events, social media, the program website, an online participant community of practice, recruitment webinars, and newsletters.
The English Language Programs, funded by the U.S. Department of State, sends experienced U.S. TESOL professionals to educational institutions on short- and long-term assignments in all regions of the world. Short-term participants, Specialists, and long-term participants, Fellows, are cultural ambassadors who promote English language learning and mutual understanding through cultural exchange. The Center for Intercultural Education and Development (CIED) at Georgetown University is the current administrator of English Language Programs.
The Coordinator for Outreach works closely with the Manager of Outreach to identify new projects and ensure that current projects are innovative and effective. The Coordinator has duties that include but are not limited to:
Community of Practice (COP) Support and Administration
- Acts as co-administrator for the COP with Manager for Outreach
- Handles administrative COP tasks such as adding new members, changing member roles as needed, editing text and content formatting.
- Monitors daily activity on the COP to ensure all new contributions are appropriate, program-related questions are answered, and participant activity is encouraged.
- Moderates the Highlights page, proof-reading submissions, corresponding with authors with questions and edits, publishing final drafts.
- Selects COP Highlights to be published on the website as participant Stories, editing as needed.
- Curates, writes, and edits (as assigned by the Manager) regularly scheduled postings on the COP (announcements, Featured Fellows and Alumni Ambassadors, AE Themes, etc.).
- Coordinates with COP contributors to develop content for the DOS American English website and English Teaching Forum, as applicable.
- Provides support for the organization and maintenance of administrative participant groups.
- Prepares digital materials for distribution at the PDO, including flash drives and the PDO app.
- Collaborates with Manager and website developers to work on problems, improvements, and new features.
- Coordinates with other Outreach teams (social media, conferences and events, new projects) to ensure the COP and all Outreach projects are carefully coordinated to ensure maximum effect.
- Records and analyzes engagement data and tracks participant contributions.
- Plans and implements existing and new projects to engage program alumni, working in close coordination with the Manager for Outreach and other Outreach team members, including, but not limited to:
- TESOL conferences: providing opportunities for alumni engagement at conferences (alumni breakfast, presenting about the program, conference grants, networking with colleagues);
- Alumni Ambassador program: selection of 12 ambassadors every calendar year and curation of their contribution during their designated month and beyond as applicable (article on the ELP website, COP interview and postings, participation at conferences and school visits, etc.);
- TESOL Community Networking Event at the Fellow Pre-departure orientation; and
- Alumni 50th Anniversary in 2019.
- With the Manager for Outreach, builds and maintains alumni database, overseeing the collection of updated current data to support multiple needs (finding alumni who live in a particular location, who graduated from a specific institution, who were participants in a specific country, etc.).
Content Development and Support for OELPL
As requested by the U.S. Department of State's Office of English Language Programs, supports content development for the American English Website, English Teaching Forum, and American English social media channels.
- Travels to annual TESOL convention and regional conferences to promote the program, as needed.
- Travels to mid-year events to engage with current participants, as needed.
- Other duties as assigned.
- Master's Degree in TESOL or related field, or Bachelor's Degree in TESOL or related field, with commensurate experience
- Experience with online social media platforms and/or database/client management systems and/or online teaching/training
- Demonstrated skills in writing and editing for multiple media
- Exemplary collaborative capacity
- Exceptionally strong organizational and time management skills
- Ability to work in a fast-paced and changing environment
- Ability to independently establish objectives, plan, direct, and evaluate all aspects of work projects
- Ability to understand, synthesize, and conceptualize input and requests from multiple stakeholders
- Outstanding interpersonal oral and written communications skills with ability to interact and communicate in a positive manner with a diverse clientele, including universities, membership organizations, Program candidates and government employees
- Demonstrated effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Ability to travel both in the United States and internationally, as needed
- Proficiency in Microsoft Office Suite software applications
- Alumnus or alumna of the U.S. Department of State English Language Fellow or Specialist Programs
- Experience working with federally funded exchange programs and/or educational programs
- Experience living and working overseas
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