Commercial Loan Servicer
The Account Manager administers account management and servicing for designated commercial lending sectors (Customer Segments) as defined by manager. Serve as liaison between the Customer, Relationship Manager and Lender as well as other operating departments relative to all pending and existing accounts. Deliver excellent customer service. Ensure data quality and integrity.
1. Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other borrower related issues. Receive and process draw requests on Revolving and Non-Revolving lines of credit. Prepare payoff requests and obtain prepayment calculations pursuant to terms of loan documents. Respond to all internal and external customers inquires within 24 hours – deliver excellent customer service. 40%
2. Book new loans and administer loan modifications in a timely and accurate manner pursuant loan documents and input related data for new loans into McCracken CS Strategy, PCFS Loan Manager or Open Solutions loan servicing systems within the established benchmark. Enter on going tracking into Covenant Tracking to facilitate the ongoing collection and monitoring of borrower financials and other items. Prepare new loan welcome package in a timely manner. 30%
3. Monitor and track covenant information - financial statements, posting closing documentation and other borrower required submissions are received in a timely manner. Mail covenant tracking letters monthly and make follow up contact via phone or email to obtain information. Document follow-up efforts in the comments section of the system on past due and maturing items. 20%
4. Monitor loan-servicing reports for accuracy of data and status of outstandings. Produce ad-hoc reports as needed. Proactively manage research, identify and resolve potential servicing, payment or other borrower related issues. Analyze and interpret data regarding billing questions, rate changes and other critical loan information. Reconcile the interest paid. Update benchmark tracking spreadsheet in a timely manner to meet month end reporting. 10%
College Degree or related experience. Minimum of 5-7 years of loan administration and servicing for commercial & participation loans. Advanced proficiency in Microsoft Word & Microsoft Excel. Knowledge and proficiency in various loan servicing systems, such as McCracken CS Strategy, PCFS Loan Manager and Open Solutions. Good organizational and analytical skills. Excellent communication skills and ability to work well in a team environment. Accuracy, attention to detail and follow through skills required. Ability to perform in a high volume customer service environment with strict turn around requirements.
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