SharePoint/SCSM Administrator - Molesworth, UK

7 days left

Location
England, Cambridgeshire
Posted
Sep 21, 2017
Closes
Oct 26, 2017
Ref
2017-30564
Contact
General Dynamics
Hours
Full Time

Job Description


  • Engineer and implement SCSM system installs and upgrades.
  • Perform updates and maintenance of SCSM system.
  • Perform administrative tasks from the Service Manager console, provide application support for the SCSM platform and create and maintain services and associated data.
  • Review and update SCSM console security, apply patches, create SCSM console roles and reviews, and create and install custom Management Packs (MP) as needed.
  • Develop reports and dashboards as approved by management
  • Deploy workflows for common processes
  • Grant permissions to allow responsible groups to manage resources and work queues
  • Create and maintain Service Manager templates
  • Create, modify and troubleshoot SCSM workflows
  • Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
  • Manage customer satisfaction through effective communication and customer expectations management
  • Experience with the installation and administration of Microsoft System Center Service Manager including troubleshooting and problem resolution (required)
  • Experience with Provance IT Asset Management (ITAM) and other third-party plug-ins for SCSM (preferred)
  • Experience with ITIL Foundations, Incident Management, Problem Management, Change Management, Service Request Management
  • Understanding of the other System Center Products and how they integrate with SCSM, System Center Configuration Manager, System Center Orchestrator, System Center Operations Manager, System Center Virtual Machine Manager
  • System Center Orchestrator experience, including development and deployment of Runbooks
  • Active Directory, SharePoint, SQL Server, Office
  • ITIL V3 Certification

  • Education

    Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.


    Qualifications

    1. 5-8 years of related systems engineering experience
    2. Must possess and maintain a Top Secret/SCI Clearance
    3. Must be able to achieve Security+ CE Certification (or equivalent) within 90 days of hire for positions requiring elevated privileges and ITIL V3 Foundation within six months of hire
    4. Additional specific certifications may be required
    5. This position may be required to complete short-term deployments to austere locations worldwide
    6. The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment

    The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

    Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

    As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.