Outreach Program Support Specialist

Ivymount Outreach Programs
Rockville, Maryland
Sep 20, 2017
Oct 16, 2017
Full Time

SUMMARY: Ivymount Outreach Programs provides educational and recreational programs for individuals with special needs. The Program Support Specialist is responsible for coordinating and supporting after-school and weeked programming for individuals with special needs, including Autism Spectrum Disorder and related disorders. Additionally, this position is responsible for staff compensation, client billing, administrative support, and data management. This position requires a Tuesday through Saturday work week.


Coordination and Support of After-School and Saturday Programming

  • Initial point of contact for new and potential clients
  • Match clients and families with appropriate Ivymount Outreach program
  • Coordinate intake visits with staff and clients for all programs and communicate admissions decisions to families
  • Follow-up with clients and staff to ensure services are given/received
  • Create registration materials for publicizing on website and in newsletters
  • Assign and coordinate group leaders, 1:1s, substitutes
  • Coordinate program logistics and materials
  • Support program staff if/when needed
  • Serve as a contact for families participating in programs

Staff Compensation

  • Creates a monthly payroll document for hours worked for each staff member, based on timesheets

Client Billing

  • Generates and sends client invoices based on enrollment
  • Processes credit card payments. Sets up recurring payment plans and processes payments monthly
  • Maintains documentation for credit card receipts, credit card logs, check logs, refunds, and staff reimbursement requests
  • Creates client billing statements with payment info and sends to clients

Data Management

  • Generates and maintains payment/enrollment data for all clients
  • Enters enrollment data on a rolling basis and session data on a monthly basis for all clients
  • Reconciles monthly activity reports

Support of Exhibits and Conferences

  • Coordinate resource/marketing materials
  • Staff Ivymount Outreach Programs exhibits at conferences and other public venues

Website Maintenance

  • Update and maintain calendar
  • Update Parent documents
  • Add news, current events, articles
  • Edit program content


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