SalesForce Success Manager

Apex Systems
Mclean, VA
Sep 15, 2017
Sep 18, 2017
Full Time
Apex Systems has an immediate opportunity for a Salesforce Success Manager for a high profile client in Northern Virginia.Interviews are bring conducted immediately. Our client is seeking a candidate that has great leadership and interpersonal skills to be able to effectively work with key stakeholders and IT resources. Location: Mclean, VA The main objective of this role will be to drive the CoE communications, training and adoption strategy, based on the SFDC CoE vision and prioritized road map to generate desired and measurable outcomes. This role develops and executes internal communications campaigns and activities that drive high end-user's engagement and reach adoption goals for FMSM's Salesforce CRM. This role reports to the Salesforce Director of CoE. Key Responsibilities: Internal Communications Understand and evangelize the CoE vision/mission, road map, key goals initiatives as well as Salesforce's platform features by developing integrated communications plan, across channels, tied to strategic goals to drive desired measurable outcomes. Lead CAST network to ensure routine communications, and help them provide excellent support and training for end-users in their respective areas. Drive Change Management objectives with CAST network to ensure new requests are clear and fit strategic goals for the project. Identify and develop "success cases" across all existing business groups around key capabilities and processes supported by the CRM and prepare "our customer hero stories" that clearly articulate and demonstrate the value around how those customers are using SFDC and share these stories across other businesses / end users. Prepare prioritized plan and communications campaigns on customer hero stories. Deliver reports/dashboards, tailored presentations and materials with project updates and success metrics including: utilization, adoption, engagement, CX metrics and training activities and results. Drive and oversee project communications across internal FM channels to ensure alignment with strategic vision/mission/goals and generate memorable and engaging messages that drive outcomes. Maintain key project communications in SFDC Library and Sharepoint. Platform Adoption Lead efforts to assess and enhance end-user adoption and effectiveness. Responsible for ensuring maximum license utilization and specific adoption targets for each FMSM business to achieve maximum ROI from SFDC. Training Drive and manage the SFDC CRM training program, including a training portal and rolling 12-month training plan/calendar, curriculum development and updates, training delivery across channels and documentation of training processes. For new users: create the SFDC CRM curriculum training for new hires, partnering with FMU and HR Onboarding team to plan, design, deliver and maintain an onboarding training program that ensures all new SF hires which roles will require the use of CRM are fully trained and set up for success. For existing users: understand project milestones and releases and translate change management releases and new SFDC capabilities and upgrades into training solutions. Produce training content across mediums (video, user guides, FAQs, presentations and other documentation where needed). Lead training classes across channels: in person, webinars, chatter, internal emails, others. Sets up new onsite SFDC hub to deliver support to end users in HQ site. Responsible for engaging and training CAST network and end-users on existing and new functionality and case uses to drive maximum adoption. Schedule trainings, ensuring that logistics and instructors are in place. Gather actionable feedback from CAST network and end-users via surveys, focus groups and ongoing training activities. Track and measure effectiveness for trainings, including conducting post-training follow up with end-users and identify improvement areas. Apply key learnings to improve future programs. Provide ad hoc support to end users, including troubleshooting issues, assisting them with setting up/customizing reports and dashboards and answering general questions about the platform. Experience required Salesforce Admin Certification required. Demonstrate leadership skills and experience driving change. 5+ years of experience implementing solutions in salesforce. People management experience, preferred. Strong interpersonal, oral and written communication skills. Effective facilitator Internal marketing communications experience, preferred. Highly proficient in PowerPoint. Tech saavy and ability to easily convey complex technology concepts. Bachelor's degree in marketing, communications or computer fiel If you or someone you know are interested, please send an updated resume to [Click Here to Email Your Resume] Regards- Apex Systems EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Click Here to Email Your Resume] or 844-463-6178.

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