Customer Service Representative - Corrections

AmTrust North America
Cockeysville, MD
Sep 15, 2017
Sep 20, 2017
Customer Service
Full Time
Overview PDP Group, a division of AmTrust Financial, is searching for a Customer Service Representative Corrections in our Corrections Department. Shift is 8:30am to 5:00pm.Summary: This position is responsible for handling up to 1000 calls a month, and handling title corrections for up to 1500 accounts a month. In addition, the Account Representative must be willing to take on extra responsibilities when needed to assist other functions in the title department, including mail processing, VIN validation and release processing. Training on all aspects of the title area is necessary and on-going in order to provide expert service to our callers and timely, accurate account processing. Responsibilities Essential Duties and Responsibilities include the following. Review title documents to determine if corrections are warranted and process as necessaryContact client by phone or e-mailProvide specific customer service to clients, dealers, or customers as necessaryReview outgoing failure letters for accuracy in follow-up processAudit system to ensure that follow-up process is happening correctly Education/Experience:High school diploma or general education degree (GED). Experience with vehicle titles, DMV's or auto dealers preferred. Accurate typing skills and must type 45-50 WPM.

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