Customer Service Representative I

Apex Life Sciences
Elizabethtown, PA
Sep 15, 2017
Sep 20, 2017
Customer Service
Full Time
Job Title: Customer Service Representative Site: Elizabethtown, PA 17022 Shift:Monday through Friday 8:30 am - 5:00 pm Pay Rate: $13 Job Duties: Attract potential customers by answering product and service questions; suggest information about other products and services. Open customer accounts by recording account information into NetSuite operating system. Maintain customer records by updating account information into NetSuite operating system. Input orders into NetSuite operating system. Resolves product or service problems by clarifying and recording of the customers complaint in NetSuite operating system; Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction/adjustment; follow up to ensure resolution. Assist with candy packaging needs Other job duties as assigned Required: High school diploma or equivalent General computer knowledge/skills. Proficient with Microsoft Office Software; ability/willingness to learn specific job-related software packages Ability to read and speak English Quality Focused, ability to problem solve, strong listening skills, phone skills, ability to resolve conflict, ability to Multi-task. Demonstrated ability to work with the public (our customers and prospective customers) pleasantly and successfully as a representative of the brand Desired: Previous customer service experience highly desired EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Click Here to Email Your Resume] or 844-463-6178.