Software Support Specialist

Anne Arundel Community College
Arnold, MD
Sep 15, 2017
Sep 18, 2017
Full Time
Software Support Specialist Position ID Number:2071 Posted Date:Sep 8, 2017 Job Category:Staff Department:Information Services - HINS Position Status:Full-Time Staff Salary Range:$57,026-$71,282 Position Summary:With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. Established in 1961, AACC is a fully-accredited, public two-year institution that offers national and regional studies that can lead to a degree or certificate, industry credential, transfer to a four-year institution, or career enhancement, personal enrichment and lifelong learning The Software Support Specialist is responsible for providing effective technical expertise in managing third party software for the college. The Software Support Specialist also works with both technical and non-technical individuals supporting a wide range of technologies, as well as be the primary contact for software customers. Job Duties and Responsibilities: Install, implement, maintain, troubleshoot, patch and upgrade third party software. Also maintain security for third party software. Responsible for configuring, documenting and developing test plans for software. This includes the use of IIS, Apache Tomcat, and Microsoft SQL in a Windows Assist with testing new software releases, along with documenting and researching issues. Support end-users of the third party software by providing guidance, assisting with troubleshooting and communication on project management and implementation. Monitor all systems on a daily basis. Responds to daily calls/tickets regarding access/issues related to third party software. Work within Microsoft SQL database to perform updates for software database. Create queries, reports, and views for the purpose of providing timely and accurate information to customers. Other duties as assigned by the Director or Team Leader Database and environment Management. Will support, document, and research issues involved with hardware such as scanning stations that are used by the colleges document Management This would include installation, licensing, testing and troubleshooting. The primary software supported will be the Document Management System. Develop and maintain documentation as it relates to requesting access to software and steps used to install/configure software. Backup to System Administration team for specific updates to the colleges Student Information System. Respond to emergency calls after hours, on weekends and/or holidays. Required Qualifications: A minimum of two (2) years work experience supporting vendor supplied software. Bachelors Degree in computer related field. Possess a working knowledge of relational databases. Possess a working knowledge of document management systems. Have strong oral, written and interpersonal communication skills, including an ability to communicate effectively and work cooperatively with users at multiple levels of the organization and a commitment to providing excellent customer service. Demonstrated ability to work both as a member of a team and independently. Ability to negotiate with users and effectively build consensus among users with different perspectives. Knowledge with IIS, Apache Tomcat, Microsoft SQL, VMware, and Certificate Management in a windows environment. Knowledge with third party reporting tools such as Entrinsik Informer and Crystal Reports. Ability to deal tactfully and effectively with students, administrators, faculty, staff, vendors, suppliers and the public. Preferred Qualifications: Knowledge of and exposure to security concepts within a database environment. Project management experience within an Information Services/Technology environment. Ability to work a flexible schedule, including some evenings, weekends and college-closed periods, to accommodate the needs of the college. Must be accessible by cell phone as requested. Strong organizational skills and a demonstrated ability to set priorities and meet short deadlines. Ability to interpret and follow written instructions from vendors as it applies to installation, updates, or fixes for third party software. Maintain a high level of integrity as the software managed contains highly confidential information. Ability to manage multiple tasks, requiring the individual to be highly organized. Highly adaptable to different technology such as a document imaging system, work order software, room and event scheduling software, mass notification software, reporting software, etc. Hours Per Week:0 Work Schedule:Monday thru Friday 8:30 AM - 4:30 PM For full position descriptions, required qualifications and to apply, please visit our web site at and click on Career Opportunities. Anne Arundel Community College is an Equal Opportunity Employer PI99325888