Harbor Freight Tools
Winchester, VA
Sep 15, 2017
Sep 18, 2017
Full Time
Our Associates support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates are part of a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate position and demonstrate Harbor Freight Tool's Core Principles. Profit Maximization Consistently exhibit expected behaviors to exceed financial goalsParticipate in company programsParticipate in special events Operational ExecutionProficient in all assigned areas of responsibilityAccurate and timely completion of workloadAdhere to all company policies and procedures Talent Optimization Exhibit job proficiency and expected behaviorsContribute to a team atmosphere Customer ExperienceProvide a helpful customer experienceEnsure items are in-stockEnsure items are priced rightMaintain a safe, clean, and organized store Success DriversAction OrientedIs action oriented and full of energy for the things they see as challengingEnjoys working hardShows initiative Composure Is calm and professional under pressureDoes not become defensive or irritated Customer FocusActs with internal and external customers in mind Understands how operational execution directly affects the customer experienceEstablishes and maintains relationships with customers and associates through respectful and effective communication.Shared DutiesProfit Maximization Adherence to Injury Illness Prevention ProgramAssist in execution of Physical Inventory Standard Operating Procedure Talent OptimizationCommitment to continued learning and self-developmentDrive and support teamwork Operational ExecutionDaily Download review Customer ExperienceMeet Customer Experience expectationsFriendlyAvailableQuickExecution of store recovery standardsExecution of daily cleaning checklist Primary DutiesParticipate in:Name CollectionExtended Service Plan ProgramInside Track Club ProgramEfficient processing of point of sale transactionsAct as witness for till, safe, and deposit countsOther duties as assigned Additional DutiesExecution of:PlanogramsPricingDisplay Planner Execution in accordance with Standard Operating Procedure:Floor First ReceivingReplenishmentRecalibrationCycle CountsExperience Retail or Customer Service experience preferred Education High School graduate/Equivalent preferred Physical Requirements Ability to communicate with customers and associates in person and via e-mail and telephone.Ability to intermittently lift, push and/or pull up to 50 pounds. Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP. Availability Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.Regular attendance is an essential function of the job.

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