Senior Technical Analyst/ Systems Administrator

Washington, DC
Sep 15, 2017
Sep 18, 2017
Full Time
Purpose:Provide technical end-user desktop computer and mobile device support as needed.Installs, configures and troubleshoots desktop systems, mobile devices, workstations, servers and network issues. Resolves end user's desktop computer issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades, mobile device configuration and new desktop hardware. Assists with SOX and other documentation for the site.Troubleshoots problems applying established techniques, procedures or specific standards described in organizational operating guidelines.Updates job knowledge by participating in educational opportunities and reading professional publications.Demonstrated teamwork, customer satisfaction, problem solving, communication, business knowledge and ability to make sensible recommendations are skills critical to the success of this position.May also perform other duties as assigned by their manager.Functions:This position relies on the use of defined issue resolution techniques, procedures and a variety of routines to handle and resolve issues. The senior technical analyst is expected to scope out the End User's computing environment and work towards a timely issue resolution. Many end users rely significantly on their computer, mobile device and other technology and therefore, timely issue resolution is critical. The senior technical analyst will work with the Enterprise Service Desk as well as Interpublic GIS teams. The senior technical analyst may have significant experience in one or more areas or technologies.Measurable Impact on the Organization:This position has a contributory impact on the organization's operating budget and functionality. This position may interface with all levels of employees across the company and may make decisions that affect the business.Education and Experience Required:This position requires a Bachelor's Degree and/or 5 + years equivalent technical support work experience. Additionally, the position requires an advanced knowledge of various MAC and/or PC software and hardware equipment, LAN/WAN knowledge, as well as the ability to analyze and solve semi-routine and more complex computer related problems. Previous experience in troubleshooting, hardware, network and remote access problems is required.Active Directory, Group Policies, Servers (physical & cloud), and VMwareSkills and Competencies required to perform the work:SkillsRequired Proficiency LevelMAC and/or PC operating systemsAdvancedWindows 7, 10, 2008, 2012, 2012r2, 2016AdvancedOS10.6 and aboveAdvancedMS Office Suite (Word, Excel, PowerPoint, Access), OutlookAdvancedInternet ExplorerAdvancedTCP/IPAdvancedServers, Desktop and LaptopsAdvancedTroubleshooting remote access & network issuesAdvancedVideo ConferencingAdvancedLAN/WANAdvancedCustomer focusedAdvancedTeamworkAdvancedProblem solvingAdvancedCommunication - listening and speakingAdvancedAttention to detail; follow upAdvancedVOLT IS AN EQUAL OPPORTUNITY EMPLOYER

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