Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

Bob Ruth Ford
Dillsburg, PA
Sep 15, 2017
Sep 20, 2017
Full Time
AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER Isn't it time you took your automotive service advisor career further? Bob Ruth Ford - South Central Pennsylvania's fastest growing dealership Job Description Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. Consult with customer on applicable service specials. Ford Service Advisors prioritize required services, and be prepared to provide options upon request. Document declines for services and ask for follow-up on future service considerations Keep customer informed on completion times, service expenses, and possible changes. Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationship with the customer. Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle. Join our winning automotive service team - apply today! As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: Prior experience working with customers and providing an exceptional experience Sales including inside sales, outside sales, or retail sales is a plus Previous automotive service advisor experience preferred, not required Outgoing personality with expertise at developing relationships (ie, a "people person") Basic MS Office knowledge; computer software and internet proficiency About Our Dealership: We at Bob Ruth want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource - our employees. As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles - from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles - and Ford is looking for employees with the talents and skills to take us even further. Help us bring the industry back home - apply today! Bob Ruth's Commitment To You: South Central Pennsylvania's fastest growing dealership Family owned and operated for over 30 years Very low turnover - HUGE growth opportunity High volume work - internal overflow! Medical / Dental / Vision Insurance Competitive Pay 401(k) Paid Vacations Sundays Off High Customer Satisfaction For Both Sales & Service A Professional and Respectful Work Environment Top Training Processes to Properly Assist Today's Customers Join our winning automotive service team - apply today!