Help Desk Technician

Apex Systems
Chantilly, VA
Sep 15, 2017
Sep 18, 2017
Specialty Trades
Full Time
Help Desk Technician ** Candidate must be able to obtain and maintain an Active DoD Top Secret Clearance with SCI and CI Poly ** Apex Systems is seeking a Help Desk Technician to support a Federal Client with an important mission. The ideal candidate will meet IAT Level II requirements and be willing to obtain a Windows Server certification within the first 60 days of employment. If interested in applying, submit an updated copy of your resume to Gyn Wei at [Click Here to Email Your Resume] Job Description and Requirements Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Installs, configures, and upgrades computer hardware and software. Provides end-user software troubleshooting and support. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides troubleshooting and support. Participates in the administration of e-mail systems. Provides phone and help-desk support for local and off-site users. Provides guidance and work leadership to less-experienced technicians. Maintains current knowledge of relevant technologies as assigned Participates in special projects as required. Education Associates' Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Qualifications Minimum 3-5 years of directly related experience supporting help desk operations.

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