Automotive Service Director
Automotive Service Director - Import Dealership (PG County) Toyota of Bowie is a High Volume Import Dealership and we are looking for a dynamic, hands-on Service Department Director who prides him/herself on great customer service and "leading by example". The Service Director is responsible for all operations within the service department - from hiring to managing technicians and service advisors, to customer service. DUTIES AND RESPONSIBILITIES: Lead the department team members by example to focus on a customer first approach Ensure that customers receive prompt, courteous, and effective service Serving as a liaison between technicians and customers. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Manage and Hire technicians and service advisors Interview and make new hires Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationships with the customers. Job Requirements The ideal Service Director must hold a high standard of customer service and have a hands-on management style to be successful in meeting the dealership goals. Qualifications: Service Department Management Experience High CSI and High Retention Scores Reynolds & Reynolds experience preferred. 3 to 7 years of progressive dealership experience. Proven track record of strong leadership and customer service skills. Previous experience maintaining department profitability while controlling expenses and maintaining high customer satisfaction. Strong communication skills. Understanding of and compliance with federal, state, and local regulations including but not limited to OSHA regulations and hazardous waste disposal. Current, valid driver's license with an acceptable driving record required. Benefits: Very competitive compensation (Salary + Performance Incentive Bonuses) Career Development & Training Health, Dental and Insurance Benefits 401K and Savings Plan Top Pay for a Top Service Director! Apply Now!