Field Service Technician

Employer
Scientific Games
Location
Baltimore, MD
Posted
Sep 15, 2017
Closes
Sep 18, 2017
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
The Field Services Technician I is responsible for completion of assigned services calls, including scheduled calls, installs, removals, preventive maintenance, providing supplies at lottery retailer locations in assigned regions. This position will be responsible for troubleshooting communication problems by phone or by traveling to retailer locations.Job Functions:* Performs installations, diagnostics and corrective procedures during communication and terminal installations, terminal and peripheral malfunctions* Performs installations and repair procedures with limited direct supervision* Installs and removes terminal and communications equipment* Must be able to troubleshoot and repair all communication issues, including VSAT* Communicates with SGI National Response Center Representatives to provide status of service calls* Must perform 8-12 details daily* Understand Lottery software and game applications and assist retailers with questions* Maintains and secures assigned tools, test equipment, terminals, subassemblies, parts and supplies* Responsible for maintaining stock in vehicle with sufficient inventory of terminals, subassemblies, cables, connectors, retailer supplies, and other items required for service calls* Responds timely to all services calls assigned by Dispatch, Smart Services or Manager and accounts for prioritization of service calls* Attendance at scheduled staff meetings and conference calls* Maintain updated terminal history information including repairs, inventory levels and service visits* Conduct preventive maintenance (PM) and supply visits between service calls by following defined procedures for cleaning and testing terminals* Follows defined escalation procedures in reporting problems or repair issues* Accountable for closing out all service calls with correct repair codes, asset numbers, mileage, service level agreement (SLA) notes and any additional supporting documentation from Field Service Activity Reports (FSAR)* Returns defective equipment to site for repairs and follows appropriate procedures for noting issues with equipment* Review Smart Service procedures with Supervisor or Bench personnel when picking up and returning equipment at warehouse* Maintain scheduled maintenance on Company fleet vehicle and report any damage or accidents as outlined in the Company's Motor Vehicle Safety Policy* Must comply with all Occupational Safety & Health Administration (OSHA) safety procedures and any additional state licensing regulations as applicable* Other responsibilities as assigned * Must have and maintain an excellent driving record* Must be available to work weekends and holidays* Must be available to work mandatory and as needed overtime* Technical experience preferred* Basic knowledge of MS Windows programs* Adhere to departmental dress codeSkills/Abilities:* Ability to lift up to 50 pounds* Ability to ascend and descend ladder heights up to 40 feet* Excellent customer service skills* Ability to communicate well with customers and all SGI team members* Ability to continuously learn SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.