Facilities Manager - Nights (BHN)

Baltimore, MD
Sep 15, 2017
Sep 18, 2017
Full Time
OVERVIEW The Facility Manager, MHE provides leadership and direction to a team of highly skilled technicians in delivering Material Handling and Industrial Automation in a 24x7 logistics environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost and within the prescribed budget for each facility. The FM, MHE will provide coverage support for the FM, Robotics during PTO and other time off. ESSENTIAL FUNCTIONSEstablish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior. Responsible for performance of a team of technicians over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems.Drive performance as measured by client's Key Performance Indicators including 100% uptime, rapid response to unplanned events and an injury free workplace.Monitor and analyze metrics to drive site and technician performance and improvement Using Excel, SCADA, CMMS and other software packages. Identify trends/deficiencies, develop and implement corrective actions.Responsible for network wide communication, including setting up conference calls and using wiki style websites (ie: SharePoint, Remedy, etc).Strong soft skills with a demonstrated ability to manage and deliver client expectations, manage technicians, etc Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of Facilities servicesResolve FM issues at sites under purview, escalating when neededProvide engineering guidance to Technicians as needed to ensure operations are aligned with site and portfolio goals and valuesDevelop and manage operating expense budgets for relevant sites including monthly variance reportsInitiate purchase order requests for goods and services for sites within responsibilityManage subcontractors and suppliers to deliver goods and services against contracts and expectationsAdminister training to ensure compliance, readiness and competency of staffDrive and promote safety culture within portfolio including subcontractors, suppliers and visitors.Work with Senior Facility Manager to oversee the delivery of maintenance and repair services.Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Support the Senior Facility Manager in the implementation of short and long-term projects for the client as requested.Manage shift level KPI and performance indicators.Primary resolver/responder for leading technician teams to recover the facility from unplanned downtime eventsLead on site incident investigation, utilize structure problem solving to identify root cause of failures CLIENT RELATIONSHIP MANAGEMENTDevelop and maintain positive relationship with Client General Manager and Operations team by providing a seamless interface to client; must have superior leadership skills, sense of urgency, bias for action, attention to detail and creativityPrimary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery. LEADERSHIP/ EMPLOYEE MANAGEMENTEstablish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.Develop a strong collaborative team-based environment.Ensure compliance with JLL minimum operational audit and safety standardsAssist in the development and management of the detailed, zero-based annual operating budgetsImport JLL best practices in the interest of exceeding client goals and expectationsComplete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken. EDUCATION AND EXPERIENCEUndergraduate or Master's Degree in Engineering, Business Administration, or related field required with a minimum 3 years' experience in Facilities Management in an industrial environment containing conveyance, process control and powered trucks in a distribution and/or manufacturing plant.Experience with managing teams of 10 or more, budget responsibilities, supplier management, problem solving, and client/ customer relations. KNOWLEDGE, SKILLS, AND ABILITIESRelevant training in Material Handling Equipment, Controls Systems, Powered Industrial Trucks as well as general building operationsMust have solid knowledge of conveyance, high speed Sortation systems or Industrial AutomationExperience required using CMMS systems and reportingExperience in root cause analysis including 5 Whys, Fishbone, FMEA or equivalent.Lean or Six Sigma understanding.Requires strong project management skills. Must be able to run multiple projects at one time.Experience in communicating within a network environment.Demonstrated communication skills written and verbal including negotiation and conflict resolutionMust have strong computer skills, including MS Excel, Word and OfficeStrong organizational skillsAbility to align, motivate and lead a team including creating accountability

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