Senior Desktop Support Engineer

Employer
Apex Systems
Location
Washington, DC
Posted
Sep 15, 2017
Closes
Sep 18, 2017
Function
Engineer
Industry
Engineering
Hours
Full Time
Executive Desktop Support Specialist Long Term Contract in the DMV area Must have a Secret Clearance Must have a Security + certification Required skills Must have: 8570 certification: CompTIASecurity + Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment. Experience with Microsoft Windows Operating Systems (XP, Vista, and Windows 7) Experience with Microsoft Office 2003/2007/2010 Experience with Microsoft Office Communicator Installation of Network Printers Experience with remote assistance tools; Dameware and/or Bomgar Experience with remote connection tools and protocols Experience working with Remedy System Familiarity with PC communication protocols across WANs Demonstrated effective communication skills, both written & verbal Detail oriented with the ability to work in fast-paced, team-oriented environment, illustrated by previous related professional level experience Demonstrated experience with Common Access Cards and CAC Readers/PKI certificate troubleshooting Demonstrated experience with remote support operations Demonstrated experience with end user application support Demonstrated experience with Blackberries Demonstrated problem solving skills Proven excellent technical and analytical skills Demonstrated excellent organizational skills Demonstrated ability to manage stressful situations in a calm, courteous and efficient manner Desired skills Polished professional with excellent Written and Verbal communications skills Individual must be mature and responsible to work independently Previous helpdesk/service desk experience Experience with DoD computer systems and tools Demonstrated skill in preparation of procedural documentation Must have excellent communications skills and be able to communicate technical information effectively to end users in non-technical manner. CAC readers for MFD's setup/install Familiarization with SCCM Familiarization with troubleshooting CAC related issues Knowledge of Air Force Protocol Ability to tactfully discuss difficult and sensitive topics, effectively relay technical information, and develop strong relations with employees and officials at all levels, both within and outside of IT career field. EEO Employer Apex Systems LLC is an Equal Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178. EEO Employer Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Click Here to Email Your Resume] or 844-463-6178.