Dispute Resolution Specialist I

Union Bank & Trust
Ruther Glen, VA
Sep 15, 2017
Sep 22, 2017
Accountant, IT
Full Time
This position is primarily responsible for performing transactions in compliance with regulatory and bank policies and procedures, and in adherence to bank security policies and confidentiality of bank records and customer information. Performs specific deposit operational tasks. Position Accountabilities * Responsibilities to include but not limited to Regulation E disputes, including research, resolution, and post adjustments * Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy. * Supports other teams within the department * Understanding assigned process and procedures as it relates to the job task * Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures * Ensure excellence service is provided to our internal partners and customers. * Identifies and resolves issues within assigned functions * Performs all other job duties as assigned * Provide high degree of professionalism and confidentiality in handling and having access to sensitive information Organizational Relationship This position reports to the Supervisor-Deposit ServicesOrganizational Relationship This position reports to the Supervisor-Deposit Services Position Qualifications Education & Experience * High School diploma or equivalent required. * Minimum 1 year of operations or related experience * Banking/accounting/finance experience preferred Knowledge & Skills * Experience with MS Office Suite * High level of accuracy and great attention to detail * Excellent customer service skills * Excellent oral and written communication skills * Detail oriented and quality focused * Flexible, able to adapt to change * Ability to prioritize tasks and meet deadlines We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.