Customer Service Representative

Employer
Aerotek
Location
Frederick, MD
Posted
Sep 15, 2017
Closes
Sep 18, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Job Title: Customer Service RepJob Description:Customer Service Reps in this role will be in a call center handling inbound customer calls from customers that have consumer loans (mostly mortgage loans).In a typical day, Reps will be handling 75-100 calls from customers with inquiries on their accounts, billing, or wanting more information about services like modifications or alternative payments. They also may be following up on requests for information.Candidates will also need to be comfortable upselling and cross selling products on each call as applicable (this is not an aggressive sell, and is part of their script).Client will provide 12 weeks of training.About Aerotek: Our people are everything. As a Best of Staffing(R) Client and Talent leader, Aerotek(R) Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.