Automotive Customer Service Rep / CSR / Internet Sales

Apple Ford
Columbia, MD
Sep 15, 2017
Sep 22, 2017
Automotive, Other
Full Time
Take your Career Further Ford sales are increasing - and now is the perfect time to consider a career with Apple Ford. Apply to be a Customer Service Representative with our automotive team today! Responsibilities Automotive BDC Customer Service Representatives maintain and communicate with the customers in our database to create new leads and generate sales Automotive BDC Customer Service Representative follow up with prospective customers and return email / voicemail Automotive BDC Customer Service Representatives coordinate schedules of salespeople and sales appointments Commit to becoming an expert and gain in-depth knowledge of Ford vehicles and technology Follow up with existing customers to confirm their satisfaction and generate leads If you are experienced in giving exceptional customer service, have excellent communication skills, and want to build a career as a customer service representative working with exciting new products, we look forward to talking with you. At least 2 years of previous customer service experience is required Previous experience working in a call center environment is preferred Previous sales experience, including inside sales, outside sales, retail sales is a plus Steady work history and the commitment to starting a new career Outgoing personality with expertise at developing relationships (ie, a "people person") Excellent follow up skills Basic MS Office knowledge; computer software and internet proficiency Excellent verbal/written communication, strong negotiation and presentation skills Must possess the ability to ask for the sale and follow through About Our Dealership: At Apple Ford, we are committed to providing an exceptional consumer experience and we know that starts with our most valuable resource - our employees. If you want to work in an environment where customer service is our passion, a career as an Automotive Internet Customer Service Representative may be for you! The Internet Customer Service Representative's job is to contact customers via telephone and email. Your conversation or email will consist of providing product knowledge, availability, pricing and answering any other questions with goal of setting an appointment here at dealership. We have a sophisticated customer relation management (CRM) computer software system that allows all to be tracked and completed in an organized way. The actual "Selling" is completed by a Ford certified sales consultant. Our Dealership's Commitment To You: Excellent Benefits Package! High Customer Satisfaction For Both Sales & Service! A Professional And Respectful Work Environment Top Training and Selling Processes To Properly Assist Today's Customers Join our winning automotive customer service team! Apply Now!

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