Customer Service Representative
Responsible for providing customer service support to the Reimbursement department, patients, physicians and customers with billing inquiries. Duties & Responsibilities: Processes patient contacts in a timely manner. Updates and corrects patient information in billing system. Answers all incoming-billing inquiries. Researches and responds to all telephone inquiries. Faxes bills and reports to referring physicians where applicable. Complies with contractual obligations concerning patient billing at all times. Identifies follow up customer service process or procedural roadblocks. Follows protocol while speaking to customers; provides thorough and accurate information to all callers. Follows all compliance plan standards and department policies and procedures. Responsive to caller and patient questions; knows where and how to obtain information/answers. Communicates effectively and appropriately maintaining rapport with customers. Maintains composure and behaves professionally in difficult customer situations and knows when to involve manager. Answers the appropriate number of customer calls as established for the subsidiary. Other duties as assigned. Requirements (Knowledge, Skills & Abilities): Must have proficient computer skills. Must be able to type and file accurately. Ability to maintain professional judgment. Ability to work independently and be a self-starter. General knowledge of ICD-9 and CPT-4 codes. Education & Experience Requirements: The above knowledge, skills and abilities may be demonstrated by a High School diploma or GED; one to two years of experience in a medical billing environment with knowledge of ICD-9 and CPT-4 codes; and/or experience handling patient account resolution on the phone.