Technical Customer Support Associate

Employer
Govolution
Location
Arlington, VA
Posted
Sep 15, 2017
Closes
Sep 18, 2017
Industry
Other
Hours
Full Time
The Technical Customer Support Associate will be responsible for the ongoing support of existing and new customized client platforms. Customer service representatives will provide first level support for users troubleshooting issues and addressing general inquiries. Responsibilities Acts as a liaison between the IT department and vendors. Troubleshoots software and mobile data computer problems. Trains users on software and hardware. Identify potential new technologies to increase features and value. Help define enhancements for the company's applications Develop support and training tools that increase system usability. Develop, both technical and end-user documentation. Provide user assistance on application operations. Confer with business units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements such as forms of data input, how data is to be summarized and formats for reports. Review computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Study existing information-processing systems to evaluate effectiveness and suggest new systems to improve production or workflow as required. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. Ensure that company based information and links are current. Assist programmers in resolution of work problems related to flow charts, project specifications, or system debugging. Prepare personal activity reports and project status reports on system software. Junior level technical capacity Problem Solving/Analysis Exceptional professional communication skills Thrives in both an Independent and team environment