Lead Cellphone Repair Technician

Employer
Asurion
Location
Vienna, VA
Posted
Sep 15, 2017
Closes
Sep 18, 2017
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
Our team of Lead Cellphone Repair Technicians keep our customers connected by repairing their mobile devices. You'll work inside a retail store and be the face of Asurion's in-store operations delivering our award-winning personalized customer resolution experience. What will you do? Service as a technical leader to other technicians.Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.Engage with and reassure customers to deliver outstanding customer service.Meet or exceed key performance objectives including service and repair metrics.Manage repair inventory involving new parts, recording inventory volumes and tracking part utilization.Perform various inventory tasks such as counting and monitoring inventory levels.Demonstrate Asurion's Core Values in all interactions. What we offer: Competitive pay and benefits including health, dental, and vision.Retirement Savings PlanPaid Time Off Tuition Reimbursement ProgramOngoing training to grow your skillsUniform allowanceSubsidized cell phone plan If you're a good fit for the job, you'll have: One year experience with product service support or troubleshooting electronicsOne year face-to-face customer service experienceHigh School diploma or equivalentStrong oral and written communication skills Strong teamwork and collaboration skillsBasic knowledge of Microsoft Office Store Location for this job posting: 8311 Leesburg Pike Vienna, VA 22182 #CB #mobiledevicerepair #mobilerepair #mobilerepairtech #mobilerepairtechnician #mobiledevicerepairtechnician #iphonerepair #samsungrepair #mobilerepair #technicalrepair #smartphonerepairtechnican #smartphonerepair #devicetechnicans #devicerepair #electronicrepairtechnican #electronicrepair #mobiledevicetechnician #wirelessdevicerepair #wirelessdevice #wirelessreapir #wirelessrepairtechnican