Technical Control Facilities Operations Manager
Trowbridge & Trowbridge is seeking a Facilities Operations Manager to join our outstanding T&T team on Arlington, VA. Position Description: Responsible for managing all aspects of Infrastructure Operations in a fast paced and highly complexed environment. Responsible for managing the ISP Plant cable infrastructure to include conduit, cable trays, copper, coax, fiber and all associated elements in the Pentagon, Mark Center, & buildings within the NCR supported by JSP. Must follow JSP and commercial best practice procedures, standards and/or provide Engineering Installation Plans (EIPs) required for installation of cable racks, wiring of the racks and testing required during installation. O&M Responsible for performing 24/7/365 break-fix on all Inside Plant cable infrastructure under JSP purview. Serve as direct contractor support to ISP Customer Leadership. Position Responsibilities: Ensures Move, Add, and Change activities are completed in accordance with BICSI or Industry Best Practice standards.Manages a team of approximately 20 employees.Ensure all pertinent records are updated and maintained in the Organizations Database (Planet IRM).Ensure equipment, cables, patch bays, or other circuit access points are labeled appropriately.Responsible for deploying labor resources efficiently to accommodate large, on-going, & continuous work load.Prepares and presents high level impact briefings to the Customer. Works in concert with other Infrastructure Operations sections to deliver layer 1-2 Transport. Position Requirements: 5 - 8 years' experience managing 10 or more personnel.ITSM and ITIL exposure.Solid Customer Support Skills in a high visibility environment.Must be able to manage multiple tasks and initiatives concurrently.Communication skills - verbal and writtenProblem analysis and problem solving.Ability to manage two teams with expertise in 2 distinct disciplines Ability to multitask in a stressful environment Must have some exposure to rules, regulations, and standards prescribed in DISA circulars.Solid Customer Support Skills in a high visibility environment.Must be able to manage multiple tasks and initiatives concurrently. Education and/or Certifications Bachelor's Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.DOD 8570.1-M IAT-II, (CompTIA Security+ CE at a minimum).ISP RCDD certification desired. Clearance Requirements Interim Secret Clearance or higher. About T&TTrowbridge & Trowbridge, LLC is an award-winning woman-owned and managed small business providing premier IT, cloud computing, cyber security, and unified communications services to the Federal Government in the civilian, defense, and health markets. We sustain vital systems and respond to emerging requirements for IT modernization, with broad experience supporting the mission-critical, performance-driven demands of our clients. Our success has capitalized upon our commitment to an employee-centric corporate culture with a conscience.At T&T we believe in investing in our employees. T&T provides competitive compensation and a comprehensive benefit package including health insurance coverage, 401 (k) Retirement Plan, Employee Assistance Program (EAP), and holiday and birthday recognition programs.Please visit www.tt-llc.com for more information.Trowbridge & Trowbridge, LLC is an Equal Opportunity Employer/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected Veteran status, or any other characteristics protected by law. We are an eVerify participating employer.