Customer Service Representative

Employer
Kaman Distribution
Location
Baltimore, MD
Posted
Sep 15, 2017
Closes
Sep 18, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Kaman Industrial Technologies, a subdivision of Kaman Distribution Group, is a leading distributor of industrial parts, and operates more than 200 customer service centers across North America. Kaman offers more than four million items including bearings, mechanical power transmission, electrical and automation, material handling, motion control, fluid power and MRO supplies to customers in virtually every industry. Additionally, Kaman provides engineering, design and support for automation, electrical, linear, hydraulic and pneumatic systems as well as belting and rubber fabrication, customized mechanical services, hose assemblies, repair, fluid analysis and motor management. The distribution group is a segment of Kaman Corporation. Kaman Corporation (NASDAQ-GS: KAMN), founded in 1945 by aviation pioneer Charles H. Kaman, and headquartered in Bloomfield, Connecticut conducts business in the aerospace and industrial distribution markets.Kaman Industrial Technologies has a vacancy for a self-motivated and experienced Inside Industrial Sales Professional to join our team in Baltimore, MD.Our Customer Service Representatives work in partnership with our outside sales, purchasing team, and suppliers to grow our business with existing customers, develop and gain new customers and meet/exceed our monthly sales goals. Customer Services Representatives are challenged to continuously work to increase customer satisfaction. Responsibilities:Generate new and repeat sales by providing products and technical information in a concise and timely manner.Determine customer requirements and expectations in order to suggest specific products and solutions.Suggest alternate products based on cost, availability or specifications.Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.Increase sales and average order size by means of cross-selling, up-selling, add-on sales, selling KIT shop services and product initiatives.Contact customers following sales to ensure on-going customer satisfaction and to resolve any pending issues or concerns.Remain current on product developments by attending training (company/supplier), reading trade journals, supplier literature etc.Education and Experience:A minimum of High School Diploma/GED, Associates Degree in Technical discipline preferred.Mechanical and mathematical aptitude preferred. Knowledge of the distribution industry (Hydraulic, Pneumatic, Fluid Power, Electrical,, Motors, Motion Control, Material Handling, Bearings) preferred. Knowledge of KIT products a plus.A valid driver's license may be required.Benefits:We offer a competitive compensation package and a comprehensive benefit program to include:Your choice of medical insurance providers and plans, Dental & Vision insurance, & Flexible spending accountsCompany matching 401(k) with a great vesting schedulePaid Vacation, Sick time, & Company HolidaysEmployee discounted Stock Purchase Plan100% tax free tuition reimbursement#distribution