Parts Sales and Service Representative

HRU Technical Resources
Mcconnellsburg, PA
Sep 15, 2017
Sep 22, 2017
Full Time
The primary function of this position is to support the service center operations by assisting with administrative, customer support and equipment logistics (rental and customer owned) tasks to ensure successful handling of customer's requirements through the service center. ESSENTIAL DUTIES AND RESPONSIBILITIES * Coordinate, assist and work directly with Service Center's Service Manager and Customer Support Manager to ensure successful processing of equipment repair, service requirements, rental machines, parts sales and warranty. * Responsible for established Service Center sales targets and customer assurance metrics. * Creation and monitoring of traveler work order, labor and parts requirements and communication with customers of status of equipment repairs. * Detailed review and processing of customer invoices to include: labor, parts, and third party billings. * Facilitate parts inquires, quotes and parts orders from customers * Ability to identify and provide troubleshooting of equipment issues over the phone. * Management of mobile technicians to include: dispatch and effective utilization. * Coordination of Ground Support rental fleet with Corp. to include rental contracts, transportation (if necessary), updating of machine inventory spreadsheet. * Coordination of reconditioning work/programs between customer, branch operations and sales. Identification of equipment, arrival dates, on line dates, completion dates and customer follow up are key parts of this duty. * Process and submit all warranty claims through the proper channels for reimbursement in the required time frame. Issue the appropriate RGA when returning warranty parts and pass info on to the Parts Warehouse personnel for processing. BASIC QUALIFICATIONS * Associate's degree * Five plus years of related work experience PREFERRED QUALIFICATIONS * Four (4) year degree from a college or university preferred. Technical knowledge of product and sales experience can be substituted * Experienced with major account management and/or customer support responsibility. * Ability to read and apply engineering prints, electrical and hydraulic diagrams and schematics. * Computer literate with knowledge of Microsoft office programs a plus. * Good communication skills (orally and written) with proven ability to troubleshoot and solve problems for effective customer relationship management

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