Sales Manager - Consumer Direct Mortgage Call Center

New Penn Financial
Columbia, MD
Sep 15, 2017
Sep 18, 2017
Full Time
Overview: Founded in 2008, New Penn Financial has become a leading nationwide lender by bringing together expertise, exceptional customer service, and extremely competitive rates on a broad offering of mortgage products (including Fannie Mae, Freddie Mac, Ginnie Mae, HUD, FHA, VA, USDA, and our portfolio products). New Penn is licensed in 48 states plus the District of Columbia. Primary FunctionThe primary responsibility of this position is successful management of a team of mortgage loan originators in a Consumer Direct call-center environment, achieving call center volume and unit objectives. Responsibilities: Manages loan originator sales performance, motivation, scheduling, training, and administration of policies/proceduresOriginates and maintains personal loan productionEnsures originations team is presenting loans at appropriate rate, amounts, terms that comply with NPF program guidelinesReviews sales pipeline on daily/monthly basis in order to achieve monthly sales goalsAdvises and assists in resolution of customer complaints concerning any area of the companyAssists in training/development of loan officers to function in all aspects of the origination processTeaches sales techniques in an environment with company provided leadsWorks with the Call Center Unit Manager to achieve team/department goalsMaintains personal and team compliance with New Penn Financial Code of ConductCollaborates with the Operations Department to assist in the flow of production/salesRecruits, interviews and selects loan originatorsAdditional DutiesKeeps informed of developing trends in the industryCoordinates scheduled meetings, training sessions and courses as needed for the call center operationPerforms other duties as assigned by the Unit Manager Qualifications: Education and Experience Requirements Must have three (3) to (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a ManagerExperience with phone/internet lead solicitation salesPrior management experienceMust have a current, active NMLS LicenseLocation: 6250 Old Dobbin Lane, Suite 110, Columbia, MD, 21045New Penn Financial, LLC is an Equal Opportunity Employer and Equal Opportunity Lender. Required Experience : Salary/Commission

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