Resorts - Assistant Housekeeping Manager - Shenandoah
The Assistant Manager, Housekeeping IV is responsible for the entire scope and operation of the Housekeeping Department under the guidance of the Resort Manager. * Responsibilities includes assisting with the hiring and training of all housekeeping personnel and handling guest complaints or problems in a quick and efficient manner including lost, found, and missing items. * Maintain the housekeeping inventory system. * Maintain a safe work environment as well as fostering working relationships with other departments * Oversee housekeeping staff and function of housekeeping as directed by Manager. * Assist in cleaning/inspecting rooms as necessary. * Compile and report accurate status of guest rooms to front desk. * Enforce policies and procedures to maintain Q/A standards at or above passing. * Maintain inventory of room supplies, linens, laundry, and cleaning supplies within required budget. * Coach and/or counsel housekeeping personnel for career development under direction of Manager. Assist with performance appraisals. * Ensure satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs. * Maintain benchmarks as established for Bluegreen Comment Cards and RCI customer service index. * Prepare daily work schedule for housekeeping staffHigh school diploma or equivalent (GED); Associates Degree is preferred Minimum of 1 year in housekeeping supervisory role Minimum of 1 year supervisory/management experience. Must have follow-through process on short-term and long-term programs. Multi-tasking skills are needed. Self-starter, able to work independently, strong communication and interpersonal skills; flexibility to deal with ever-changing situations.