Resorts - Assistant Housekeeping Manager - Shenandoah

Bluegreen Vacations
Gordonsville, VA
Sep 15, 2017
Sep 20, 2017
Full Time
The Assistant Manager, Housekeeping IV is responsible for the entire scope and operation of the Housekeeping Department under the guidance of the Resort Manager. * Responsibilities includes assisting with the hiring and training of all housekeeping personnel and handling guest complaints or problems in a quick and efficient manner including lost, found, and missing items. * Maintain the housekeeping inventory system. * Maintain a safe work environment as well as fostering working relationships with other departments * Oversee housekeeping staff and function of housekeeping as directed by Manager. * Assist in cleaning/inspecting rooms as necessary. * Compile and report accurate status of guest rooms to front desk. * Enforce policies and procedures to maintain Q/A standards at or above passing. * Maintain inventory of room supplies, linens, laundry, and cleaning supplies within required budget. * Coach and/or counsel housekeeping personnel for career development under direction of Manager. Assist with performance appraisals. * Ensure satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs. * Maintain benchmarks as established for Bluegreen Comment Cards and RCI customer service index. * Prepare daily work schedule for housekeeping staffHigh school diploma or equivalent (GED); Associates Degree is preferred Minimum of 1 year in housekeeping supervisory role Minimum of 1 year supervisory/management experience. Must have follow-through process on short-term and long-term programs. Multi-tasking skills are needed. Self-starter, able to work independently, strong communication and interpersonal skills; flexibility to deal with ever-changing situations.