Appliance Service Technician - Northern VA/DC

Electrolux North America
Reston, VA
Sep 15, 2017
Sep 18, 2017
Accountant, IT
Specialty Trades
Full Time
Appliance Service Technician - Northern VA/DC Position ID: req8916 Sector: Major Appliances North America Functional Area: Consumer Care/Customer Care Location: Remote Virginia, Not Applicable - Remote, Northern Virginia, VA 20190 USA Number of Openings: 1 Employment Type: Full-Time POSITION DESCRIPTION: This position is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer's home, diagnosing and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Electrolux in the most professional and proficient manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct appliance diagnosis and repairs in consumer's homes or other locations as needed. Resolve all problems related to appliance performance on behalf of Electrolux consumers. Drive a service vehicle through an assigned route to multiple repair locations. Record all activities via computer system or designated process related to repairs, daily routes, and other activities. Achieve performance standards for productivity and efficiency. Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control. Maintain high level of skill and proficiency in appliance repair. Attend all training, meetings, and other events as required. Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values. Maintain a dedication to providing exceptional customer service Perform additional duties as assigned POSITION REQUIREMENTS: High school diploma required. Certification in appliance repair or AAS degree preferred. EPA or CFC Certification Preferred 3-5 years experience in the appliance industry Must provide verifiable, stable work history Must be able to lift up to 100 pounds KNOWLEDGE, SKILLS & ABILITIES REQUIRED Ability to diagnose and repair major appliances Strong team orientation Read and interpret wiring diagrams, schematics and other service information. Must have strong communication skills Passion to serve consumer as well as shareholders of EMA. Demonstrate empathy for consumer's needs and requirements Able to drive a service vehicle to through a daily route to consumer's home. Possess strong problem solving and critical thinking skills REQUIRED LANGUAGES English COMPANY DESCRIPTION Electrolux is a global leader in home appliances and appliances for professional use, based on deep consumer insight. We offer thoughtfully designed, innovative and sustainable solutions, developed in close collaboration with professional users. The products include refrigerators, ovens, cookers, hobs, dishwashers, washing machines, vacuum cleaners, air conditioners and small domestic appliances. Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 60 million products to customers in more than 150 markets every year. In 2015 Electrolux had sales of $14.7 billion ($5.1 billion in North America) and 58,000 employees. Electrolux has been doing business since 1919. The headquarters are located in Stockholm, Sweden, and the Electrolux share ELUXb is listed on Nasdaq OMX Stockholm.