General Manager - Marcus Samuelsson (MGM National Harbor)
- Full Time
Grade: POSITION RESPONSIBILITIES/DUTIES:* Oversees the daily restaurant operations to ensure overall guest experience meets and exceeds expectations* Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements* Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for the company as well as P & L* Responsible for smooth, efficient, cost effective operation of restaurant to include labor management, supervision of all aspects of service, inventory control.* Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment* Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and division and property* Communicates daily with Executive Chef and/or Sous Chef in charge, providing current information on large parties of expected VIPs* Opens/closes shift, including logbook and pre-meal briefing* Oversees all aspects of service, inventory control and labor management to operate the restaurant efficiently and cost effectively* Reviews and completes daily payroll, controls daily labor costs* Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes* Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience* Manages dining room and kitchen activities to ensure quality production/delivery of product and service* Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action.* Other job related duties as requested SUPERVISORY RESPONSIBILITIES:* Assistant Manager EDUCATION and/or EXPERIENCE:Required:* Bachelor's Degree in related field or equivalent work experience.* At least five (5) years of management experience in a high-volume restaurant, preferably in a casino environment.* At least five (5) years of experience in the food industry and previous experience in scheduling and staffing* Effectively communicate in English, in both written and oral formsPreferred:* Experience working with Culinary Union bargaining agreement* Bilingual, English as the primary or secondary language* Previous experience working in a similar resort setting CERTIFICATES, LICENSES, REGISTRATIONS:* Valid Health Card / Food Handlers Card* Alcohol Awareness Card* Proof of eligibility to work in the United States KNOWLEDGE/SKILLS/ABILITIES:* General understanding of F&B division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses.* Strong organizational skills to function effectively under time constraints with particular attentions to detail in* Written and oral forms* Ability to establish and maintain an effective working relationship with management, associates, and hourly employees* Must be able to multi-task and work with minimal supervision* Must be able to understand guest's service needs and handle problem situations with professionalism* Maintain manual dexterity to access computer via computer keyboard and operate office equipment, access all areas of the facility and travel off property* Maintain a professional, neat and well-groomed appearance, adhering to company standards* Ability to effectively listen and administer instructions, make decisions quickly and delegate responsibilities accordingly and remain calm and manage multiple tasks in very-high paced and stressful environment* Excellent customer service skills.* Interpersonal skills to effectively communicate with all business contacts.* Ability to effectively communicate in English, in both oral and written forms.