Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

Apple Ford
Columbia, MD
Sep 15, 2017
Sep 19, 2017
Full Time
Automotive Service Advisor - Apple Ford Lincoln (Columbia MD) At Apple Ford Lincoln, we are looking for an experienced Service Advisor who is professional, self-motivated, enthusiastic, and customer focused. Must have verifiable Customer Satisfaction Results. Automotive Service Advisors will earn anywhere from $50K to $100K+. Our dealership offers above average compensation for an Advisor who can get the job done. Our advisors work a 5 day work week (M-F), with one Saturday per month. No Sundays. The service advisor is the dealership's first-line customer-relations and service representative. You will be responsible for building customer relationships and creating a positive experience for our customers. Primary Responsibilities: * Schedules service appointments. * Greets customers in a timely, friendly manner and obtains vehicle information. * Writes up customer's vehicle problems accurately and clearly on repair order * Refers to service history, inspects vehicle, and recommends additional needed service. * Provides a complete and accurate written cost estimate for labor and parts. *Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. * Motivate and manage small group of technicians * Maintains good documentation, including Repair orders, daily logs, etc. * Takes "ownership" and accepts accountability for maintaining high customer satisfaction standards. Join our winning automotive service team - apply today! Qualifications: - Must have valid driver's license - Demonstrated customer service skills - Prior automotive experience a plus but will consider all applicants - College grads or students who have left College are encouraged to apply - Sales experience preferred - Excellent verbal and written communication skills - Professional appearance and work ethic - Excellent computer skills, ADP experience preferred - NOTE: We are willing to train you on ADP - It is user friendly and easy - Great attention to detail - Ability to multitask About Our Dealership: We at Apple Ford want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource - our employees. As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles - from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles - and Ford is looking for employees with the talents and skills to take us even further. Help us bring the industry back home - apply today! Apple Ford's Commitment to You: Compensation: Above average pay. Medical, dental, 401K Two week backlog of work - we're hiring to keep up with customer demand! Top 100 New Ford dealership in the country. Great economic area with affluent customers. Join our winning automotive service team - apply today!

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