Planner, Van Line Dispatch
SUMMARY On a daily basis the planner will review booked and unassigned shipments which will be assigned to trips. These trips will be assigned to Interstate Van Lines, Inc. dispatched drivers. The Planner will also work with department staff to identify shipments for assignment to interline carriers and service providers that request to haul. This position is constantly trying to schedule the most effective trip for the drivers and the company. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for the dispatcher's plans, routes, and reports. Assigns trips or shipments to all drivers within their assigned zones and/or regions. Additional assignments can be made by the dispatchers as long as the planner of that zone and/or region is informed. Reviews and monitors all daily reports for fulfillment of service commitments. Revise and create new reports as needed and appropriate. Monitor changing traffic patterns and situations to adjust schedules. If unavailable to facilitate a direct pickup, the planner will work with the assigned agents to protect the shipment with an APU. This notification will be made at least 48 hours in advance and confirmed 24 hours prior. Prioritize the servicing of orders based upon company objectives. This includes specific customers, customer type, agents and drivers. Develop positive working relationships with service providers, agents, interline partners, drivers, and staff to enhance teamwork and communication, and possibly develop new revenue channels through this communication. Schedule the available traffic in a manner that controls the expense of the driver as well as company as much as possible. POSITION PERFORMANCE MEASUREMENTS APU / Direct Pickup Performance On Time Delivery Performance (RDD) Driver Quality ratings. Overall and combined customer satisfaction ratings. Make available home and cell # for after hour issues that may arise. Work with local operations and move management to prevent and service failures. Be available to other departments to resolve and outstanding issues or problems Trade tonnage from those that ask for shipments on available tonnage lists. Give one and get one in return to use for Interstate hauling fleet. SUPERVISORY RESPONSIBILITIES To direct the dispatchers and work with the Supervisor, Interline Dispatch as to the traffic that needs to be moved and which driver or carrier to assign or call. QUALIFICATIONS Minimum requirement in Microsoft Word, Excel and PowerPoint of Beginner Level (Intermediate Level or higher preferred). Minimum keyboard skill level of 40 wpm. Ability to speak effectively before customers and other members of the staff. The example set by doing what is necessary when it's needed. Going that extra mile and setting the example of teamwork with the drivers, agents and members of the staff. Position has the responsibility to schedule shipments to make the delivery dates, allow time for the drivers to drive and not violate the hours of service laws as well. EDUCATION and/or EXPERIENCE One year certificate from college or technical school; and 1 to 3 years of related experience planning. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Knowledge of Commercial Motor Vehicles and Federal Motor Carriers Safety Administration requirements. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.