Satellite Field Supervisor
DirectSAT USA - Field Supervisor White Plains, MD Essential Duties and Responsibilities include the following. Other duties may be assigned. Assist with work overflow Oversee lead technicians and technicians on team Coordinate with Service and Installation Manager on daily responsibilities including any OOPs or VIP projects Account for all jobs and verify all daily work that has dropped into default technician numbers Coordinate with dispatch to ensure all jobs are statused in the appropriate timeframe Check in with technicians at the conclusion of each day to ensure all jobs are completed and closed Show exemplary customer service to DirecTV, DirecTV customers, corporate leadership, subordinate supervisors and technicians, and have the ability to instill technicians with a professional, customer service driven attitude Recruit, train, and motivate technicians Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with DirecTV and DirecTV customers, and technician scheduling and morale Follow all company policy and procedures Adhere to safety policy and promote safe work environments Other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Has an overall understanding of the work environment and process, with a working knowledge of the organization and an intermediate level of technical skills required to complete assignments Strong organizational and communications skills Must be able to work under pressure High school diploma or GED One-year customer experience. Good verbal communication skills Effective communication through writing skills Must be able to lift 65 lbs and climb heights and be in crawl spaces One year experience in electronics, CATV, telecommunications or related field Valid driver's license Education and/or Experience Bachelor's degree (B. A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.