Customer Service Representative

Frederick, MD
Sep 15, 2017
Sep 20, 2017
Customer Service
Full Time
Our client in Frederick, Maryland is seeking multiple customer service representative for a Contract to Hire opportunity in their Call Center. See below for Job Description and Qualifications.Job DescriptionCustomer Service Reps in this role will be in a call center handling inbound customer calls from customers that have consumer loans (mostly mortgage loans). In a typical day, Reps will be handling 75-100 calls from customers with inquiries on their accounts, billing, or wanting more information about services like modifications or alternative payments. They also may be following up on requests for information. Most every call will require the rep to navigate multiple computer systems and databases to research customer information and provide answers all while maintaining communication and a positive customer experience on the phone. Some calls may be quick and transactional, while others may be longer.Candidates will also need to be comfortable and cross selling products on each call as applicable. This is something that they will be trained on, and will not be a huge aspect of the job. There is a script and a couple of questions reps will be trained on to talk to customers about potential other opportunities for business. This is not an aggressive sell, and is part of their script. MUST HAVESCustomer Service Call Center Computer SavvyProfessionalism EmpathyRELIABILITYAbout Aerotek:Our people are everything. As a Best of Staffing(R) Client and Talent leader, Aerotek(R) Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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