Jr. Customer Service Representatives (CSR)

Employer
New Legacy Business Solutions, Inc.
Location
Hyattsville, MD
Posted
Sep 15, 2017
Closes
Sep 22, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Experience: A minimum of three (3) years of specialized experience to include answering and responding to inbound calls or like complexity is required. Acceptable specialized Customer Service Representatives CSR experience shall also include: Knowledge of engaging in multiple email and chat messages simultaneously Knowledge of updating stakeholder profiles within databases Knowledge of resolving a wide variety of multifaceted stakeholder issues Knowledge of working in an environment with flexible schedules Knowledge of working on multiple projects simultaneously in a call center/help desk environment Knowledge of dealing with a variety of people from varying professional/administrative backgrounds Specialized Experience: Ability to operate in a high-volume metrics driven contact center environment Ability to be flexible in work schedule to support the call centers needs during operating hours Ability to multitask and research information on multiple databases at the same time Ability to enter data and talk to stakeholders at the same time Ability to conceptualize scenarios and communicate it effectively to stakeholders Ability to work independently and shall have demonstrated the ability to efficiently interpret research and analyze information from various sources Ability to communicate effectively both orally (in groups and one-on-one) and in writing (dictated by position occupied) Ability to listen actively to sensitive information Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment Ability to analyze multifaceted issues relating to the SEVIS Ability to communicate effectively both orally and in writing Ability to provide support to international stakeholders and academic institutions Ability to utilize telephony systems, Customer Relationship Management (CRM) and other ticket tracker systems, and Microsoft Office Suite Requirements: US citizen and must be able to obtain a public trust security clearance Education Requirements: High School diploma and specialized experience performing duties in support of a multi-tier/level Call Center/Help Desk