Customer Service

York, PA
Sep 15, 2017
Sep 20, 2017
Customer Service
Full Time
Grow your career. Grow with Caraustar.Caraustar Industries, Inc., established in 1938, is one of North America's largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. The company is a socially responsible corporation, is committed to environmentally sound practices and is dedicated to providing customers with outstanding value through innovative products and services. Caraustar has developed its leadership position in the industry through diversification and integration from raw materials to finished products.With over 2,500 employees serving the unique needs of the organization, you can imagine that it takes a vast range of skills to keep our organization growing. What does that mean for you as a job seeker? Room to grow in any number of directions, any number of places, and any number of roles. Your path begins here.We believe in encouraging, challenging and empowering each other to be the healthiest we can be. When we are each at our personal best, so are our customers, our communities and so is our organization. We understand that to be a world-class organization we need to practice, encourage and support employee health and wellness. Today, some of the tools and resources offered to employees to improve wellness and work/life balance include:Employee assistance programs - this free and confidential guidance service is available to you and your dependent family membersTobacco-free campusesHealth and wellness toolsComprehensive benefit package All About The RoleGeneral Description of Responsibilities:Work safely and effectively in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.Essential functions:Provide quality service and support to external and internal customers.Promptly answer customer telephone calls and respond to e-mails.Enter customer orders into OE System, and post to Ship Log (Excel document).Communicate customer requests or changes to Sales and Production personnel.Maintain customer data base in OE system.Gather and forward information to corporate regarding new customers.Back up for scheduling customer deliveries with transportation carriers, via Lean Logistics system and email/phone. Complete Customs paperwork for border crossings into Canada and Mexico.Complete daily customer invoicing by deadline. Send invoices to customers via email, fax or US Postal Service.Track customer's inventory at offsite locations.Contacts customers regarding collection opportunities.Sources transportation rates from carriers for new customer destinations.Completes end of Month/QTR/Year reconciliations, reports and close outs.Perform all required duties and tasks in accordance with Caraustar policies and financial control procedures.Resolves problems efficiently and effectively.Maintain appropriate confidentiality.Secondary functions:Provides general administrative assistance for special projects as requested.Back up to print product and customer labels as needed.Maintain paper file system for each customer.Back up for shipping FedEx shipments.All About YouQualification/Education/Experience:High school diploma or equivalent required. Associates or College degree preferred.2 to 3 years' experience in customer relations.Must have ability to multitask and meet deadlines in fast paced environment.Is punctual and reports for work as scheduled. Works overtime when necessary to complete job functions.Ability to think critically, solve problems, and act with good judgment is essential.Strong organizational and communication skills.Must have proficient computer skills plus Microsoft Office programs Excel, and Word.Superior interpersonal skills a must.Must be detailed orientated.Ability to work independently or as a team member.

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