Leasing Coordinator

Capstone on Campus Management LLC
College Park, MD
Sep 15, 2017
Sep 18, 2017
Accountant, IT
Full Time
We are seeking a Housing Services Coordinator to join our team. The Housing Services Coordinator will assist with all housing activities for our student apartment community in College Park, MD. Responsibilities include leasing, marketing and maintaining positive resident relations. This position also includes unit inspections, leasing events such as info sessions/ special program nights and open leasing. Marketing efforts include apartment expo, market surveys and other site events. Primary Responsibilities: Provides information and publications about housing, re-leasing, lease cancellation, and other occupancy issues to callers and on site visitors. Forwards callers to appropriate personnel or departments. Maintains basic office equipment including requesting supplies, arranging for service and assists users with the equipment. Ensures office is tidy and well organized. Answers basic account questions from residents. Assists with all move-in and move-out procedures. Issues receipts for the lease reservation and application fees for new residents. Enters all new resident information into spreadsheets and databases as required. Reads, responds to and/or forwards messages in multiple email accounts. Conducts housing appointments. Assists with resident mailings such as move in letters, re-leasing confirmations, and move out letters. Creates and maintains new resident files with attention to accuracy and accountability. Creates and prints office forms and publications, ensuring ample supply is always available. Assists with the lease reservation fee return process including data entry, tracking, and moving files. Assists with all housing events including info sessions, special program nights and open leasing. Assists with all marketing efforts which may include the apartment expo, resident appreciation week, market survey, market plan and other site events. Demonstrated experience in housing/leasing, and customer service are all desired. Evening and weekend hours are required during peak operational times. At least 3 years professional experience is preferred.

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