Lead Adjuster-Maryland/New Jersey
Job Description Job Title: Lead Adjuster Department: Field Reports to: Division Manager or Claims Manager Classification: Exempt Purpose: Work claims and quality control; be specifically involved in large and complex claims and assist in managing the servicing of claims and quality control. Essential Job Duties and Responsibilities: Assist in training new and current adjusters about adjusting techniques, products, services, rules and regulations. Enforce and employ strategies to manage and complete the claims process with independent adjusters in a timely manner as assigned. Be involved in large and or complex claims and or controversial claims. Investigate and assist in resolving complaints from policyholders relative to claims. Assist in the review and investigation of defensible positions and other aspects of claims in the dispute process including arbitration and or litigation. Complete quality control audits in the assigned territory as requested by division management or Field Supervisor in order to ensure that the filed requirements of the Quality Control Plan of Implementation are fulfilled. Assists with other duties as necessary. Knowledge, Skills, and Abilities Knowledge of or the ability to learn the agricultural industry, including an understanding of the kinds of crops produced in the territory; agricultural issues. Knowledge of or the ability to learn Rain and Hail's products, services and systems. Knowledge of and the ability to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program and the other insurance products offered by the company. Ability to organize and prioritize multiple tasks. Ability to work in a team oriented environment. Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers. Ability to use the Company's terminology, procedures and systems. Ability to use department equipment. Ability to perform basic and complex mathematical calculations. Ability to drive a vehicle and maintain a valid driver's license. Ability to remain calm and professional during peak periods of activity. Ability to work from oral and written communication. Ability to maintain confidentiality. Ability to work independently. Ability to travel away from home for extended periods of time and on short notice. Willingness to relocate to another division if requested. Ability to assist in other work-related areas as required. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Qualifications Baccalaureate degree in Agricultural Business or related field required with 3-5 years of experience. Note: This is not necessarily an exhaustive list of the job duties and requirements associated with this job, but is intended to represent an accurate reflection of the current job.