Call Center Representative - Catering
Call Center Representative - Catering Balducci's Food Lover's Market is currently seeking a qualified candidate to join our Catering Call Center Team in Rockville, MD. Primary Responsibilities Primarily responsible for answering telephone calls from potential customers; describing products, services and pricing; placing orders; and answering questions from customers and store teams. The ability to connect with a customer and offer upselling solutions to impact sales is an important skill. All applicants must have food knowledge or food service experience such as in restaurants or catering. Call Center Representative - Catering The ideal applicant will have relevant professional knowledge or food service experience such as in restaurants or catering. Our Team supports each Balducci's location in the NY, CT and the DC areas. Catering Call Center associates are trained to have the ability to know our product and services. Our other requirements include A clear speaking voice along with the ability to provide customers with an exceptional guest experience by answering calls promptly, providing accurate information about our catering and food programs Adhere to call handling quality guidelines and set clear follow-up/resolution expectations Proficient with computers in general and specifically with MS Excel, MS Word and MS Outlook Applicants must also be able to work independently and within a team, manage multiple priorities, prioritize work assignments and communicate effectively with all levels of staff. Balducci's Food Lover's Market is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation.