Customer Care Associate

Employer
Breakthru Beverage Group
Location
Linthicum Heights, MD
Posted
Sep 15, 2017
Closes
Sep 18, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
Overview: The Customer Care Specialist is responsible for providing world class service in a leading edge call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands. Responsibilities: Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP. Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations. Identify and evaluate opportunities to increase customer retention, maintain customer confidence and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.Other duties as assigned High school diploma or equivalent required. 4-year college degree in related field (ie Sale, Marketing, Business Administration) preferred1-2 years previous success in a customer service role strongly preferredExperience in consumer products or distribution industry preferred EEO Statement: Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here: EEO Poster, if you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [Click Here to Email Your Resume]or call (708) 298-3000 and let us know the nature of your request and your contact information.