Customer Service Representative

Ardelle Associates
Winchester, VA
Sep 15, 2017
Sep 20, 2017
Customer Service
Full Time
We are seeking 150 personnel to support FEMA in its effort to provide assistant to victims of Hurricane Harvey. Duties Serve as a direct telephone point of contact for callers registering for federal assistance and seeking relief program referrals. Conduct a telephone interview and/or inquiry with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals to the callers. Enter caller provided information into FEMA's Windows-based computer database while following instructions and conducting a scripted interview. Provide phone number and agency referrals to callers, as necessary, for applicable secondary support organizations and other assistance. Perform additional duties assigned based on FEMA's level of support to the event. Examples include, but are not limited to: Helpline (HL), Rental Resources, Transitional Sheltering Assistance (TSA) call outs, Pre-Placement Interviews (PPI), Indexing, National Emergency Family Registry Locator System (NEFRLS) database, and tracking donation offers from the public. Complete all data entry while the caller is on the phone. Attend all scheduled shift meetings to receive event specific information prior to taking calls. Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications with callers and within the workplace. Read, write, and speak English fluently. Have knowledge and experience with personal computers in a Microsoft Windows-based environment. Qualifications Must be a US citizen of at least 18 years of age 1 year of customer service experience Must be a US Citizen Able to pass a federal background investigation High school degree or equivalent Flexible - Must be flexible to work various shifts and weekends. Overtime available. Apply Please send resume with availability. This include days and times you are available. Please note if your are fluent in writing and speaking Spanish. While this is not a requirement, it is a need.

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