Customer Service Representative

Severna Park, MD
Sep 15, 2017
Sep 22, 2017
Customer Service
Full Time
The primary job of the Customer Service Specialist is to make sure all calls coming into client are taken care of and receive excellent customer service! Duties and Responsibilities: Serve as the first point of contact for all incoming calls. Answer all phone calls and distribute the calls to other co-workers as necessary. Answer each customer's questions and provide additional caring guidance to them. Check all phone messages and respond in a timely manner. Take hotel reservations, modifications and cancellations. Maintain a detailed database with entries showing all communications that require trackable notes. Manage all incoming and outgoing mail. Other miscellaneous administrative duties as needed. Must have patience with all customers and provide assistance in a genuine caring manner. Must be excellent at customer service. Must have a very positive demeanor and always act in a professional manner when dealing with a customer. Pleasant phone voice. Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems. Strength in multi-tasking - Must be able to handle multiple phones, projects and tasks at once. Detailed orientated - Requires proper tracking, note taking and reporting. Strong organizational skills required. Deadline driven - Must meet all deadlines and goals. Good communication skills - Must be a good communicator. Must be a self-starter/independent worker. Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company's efforts to succeed as a whole. Experience with Microsoft Word, Outlook and Excel. Customer Service experience a benefit.

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