Client Care Supervisor

Lancaster, PA
Sep 15, 2017
Sep 18, 2017
Full Time
Job Description Under the supervision of the Clinical Director, the Client Care Supervisor is responsible for the monitoring of all patients and the supervision of all direct care staff on all shifts. The Client Care Supervisor is responsible for providing support to the Clinical Staff as needed to ensure that a safe and therapeutic environment is maintained. The Client Care Supervisor assumes responsibility in coordination with the Program Director for the scheduling of Direct Care Staff. Client Care Supervisor is also responsible for risk management duties and house management duties as assigned. Directs staff supervision during their scheduled shifts. Completes the weekly staff schedule and submits to Director for approval Evaluates technician staff and initiates disciplinary actions Monitors all unit activities during their scheduled shifts. Provides necessary support and counseling for those patients requesting to leave AMA during their shifts and coordinates all discharges with the assigned counselor or Program Director Completes monthly risk management statistics, including fire drill logs, fire extinguisher inspections, incident reports, and house inspection, and provide information to Program Director for monthly QI reports. Provides emergency transportation as needed and appropriate. Handles emergency and crisis calls when needed. Handles patient complaints, documents the complaints and forwards them to the Program Director. Schedules adequate coverage for all shifts in the event of call offs. Coordinates recreational activities and outing for patients and arranges staff coverage for these events Job Requirements Minimum of two years experience in Human Services and/or a minimum of two years professional experience in Human Services and/or an addiction field including self-help groups and volunteer work. Supervisory experience strongly preferred. High school diploma or GED required. CPR Certification required. EOE DRUG FREE WORKPLACE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Qualifications Skills Behaviors Motivations Education Required High School/GED or better. Experience Licenses & Certifications

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