Communictions and Change Management Specialist (DEU)

Employer
USAJobs
Location
Washington D.C.
Posted
Sep 19, 2017
Closes
Sep 19, 2017
Function
Management
Hours
Full Time
JOB SUMMARY:

Enterprise Services (ES) is a new, innovative organization being stood up at the Department of Commerce. Recognizing a serious and growing need for substantial improvements to human resources, acquisition, and information technology services, leadership and subject matter experts across the Department determined that it was time to do business differently.

Modeling the organization after prior successes of Fortune 500 companies, state and local governments, and a handful of Federal organizations, ES was designed as a hybrid of managed services from vendor partners and oversight of services and service delivery by highly-skilled and highly-motivated federal staff. ES is not a consolidation of existing resources and processes. Rather, it is an innovative and reimagined blueprint for delivering mission-enabling services to our clients.

The Customer Experience Management Team will be responsible for assuring that services being provided by ES are meeting and exceeding the expectations of our clients. The Communications and Change Management Specialist will help strategize new ways to improve service delivery and assuring that service delivery issues are quickly and effectively resolved.

The Communications and Change Management Specialist will also be directly responsible for customer experience management of one or more bureau customer organizations.

Enterprise Services is located within the Office of the Deputy Secretary.

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TRAVEL REQUIRED:

Not required


RELOCATION AUTHORIZED:
Relocation expenses reimbursed No


KEY REQUIREMENTS:
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  • Background and/or Security Investigation required.
  • You must be a U.S. citizen.
  • If your resume is incomplete, you may not be considered for this vacancy.
  • You must be registered for Selective Service if applicable (www.sss.gov).
  • You must be suitable for Federal employment.
  • Time-after-competitive-appointment restrictions apply.

    Security Clearance: This position requires a Moderate Risk Investigation. Any required investigations and clearances must be completed before the selectee can be placed in the position.

    You must possess 52 weeks of specialized experience at a level of difficulty and responsibilty equivalent to the GS-14 grade level that has equipped you with the necessary knowledge, skills, and abilities to perform successfully the duties of the position. particular knowledge, skills and abilities to perform successfully the duties of the position. Specialized experience is defined as experience which should include work activities such as, but not limited to experience in developing methods to monitor and report to client bureaus; create and execute account plans; create a feedback loop for customer reaction;define requirements for future products and services; evaluate and synthesize data relating to the organization’s human resources, information technology, financial management and acquisition initiatives.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    This position and/or series do not have an educational requirement.

    CTAP and ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about CTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: www.opm.gov/ctap.

    CTAP applicants MUST submit the following documents:

    1. A copy of your RIF separation notice, notice of proposed removal for failure to relocate; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice eligibility for discontinued service retirement, or similar notice).
    2. A copy of your SF-50 "Notification of Personnel Action", noting current position, grade level, and duty location;
    3. A copy of your latest performance appraisal including your rating; and
    4. Any documentation from your agency that shows your current promotion potential.
    ICTAP applicants MUST submit the following documents:
    1. A copy of your RIF separation notice, notice of proposed removal for failure to relocate; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
    2. A copy of your SF-50 "Notification of Personnel Action", documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
    3. A copy of your latest performance appraisal including your rating; and
    4. Any documentation from your agency that shows your current promotion potential.
    The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

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    You will be evaluated for this job based on how well you meet the qualifications above.

    Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/ No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are "gold," "silver," and "bronze." Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. Candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview. How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).

    The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:

    1. Skilled in problem solving and devising effective, innovative solutions to achieve buy-in from staff across a diverse organization.
    2. Ability to draft and prepare policy, program proposals, reports, memoranda, planning documents, position papers and other materials.
    3. Ability to conduct detailed research and communicate findings in order to identify and clearly articulate problems, make recommendations, and provide authoritative guidance to leadership.
    4. Ability to use various methods of communication to inform stakeholders.


    To preview questions please click here.

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