Information Technology Management
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed No
- Travel and security clearance requirements will vary depending on the position being filled.
- Some positions may require a pre-employment drug test, and random drug testing during the period of employment.
- Some positions may require shift work and/or have on call requirements.
A. At least one year of specialized IT experience that provided you with knowledge of, and skill in applying, basic IT principles and practices. This could include: (1) performing structured, entry-level work designed to develop broader and more in-depth knowledge and skill in the IT field; (2) communicating factual and procedural information clearly, orally and in writing; and (3) gathering and analyzing basic facts to provide information and assistance with IT solutions. This experience must be comparable in scope and responsibility to the GS-5 grade level in the Federal service.
- OR -
B. Successfully completed a Bachelor's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks from an accredited college or university. In addition, you must meet one or more of the following Superior Academic Achievement criteria: (1) class standing (upper third in graduating class); (2) grade-point average (2.95 overall or over the last two years of study -or- 3.45 in major field or over the last two years in required courses for major); or (3) election to membership in a national scholastic honor society recognized by the Association of College Honor Societies.
- OR -
C. Successfully completed one full year of graduate level education (18 semester hours or equivalent) in courses such as computer science, information science, information system management, mathematics, statistics, operations research, or technology management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
To qualify at the GS-9 level you must have:
A. At least one full year of specialized IT experience completing routine project assignments requiring knowledge of structured computer techniques. This could include: (1) analyzing the issues in an assignment, then selecting and applying accepted IT techniques to meet customer requirements; (2) planning the sequence of actions necessary to accomplish the assignment; (3) installing, configuring, upgrading, and/or troubleshooting hardware or software components; and/or (4) providing technical support or assistance to customers with IT problems. This experience must be comparable in scope and responsibility to the GS-7 grade level in the Federal service.
- OR -
B. Successfully completed a master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a master's or equivalent graduate degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
To qualify at the GS-11 level you must have:
A. At least one full year of specialized IT experience assisting in the installation, operation, and/or maintenance of IT systems. This could include: (1) performing routine and recurring assignments or well-defined projects that required a range of knowledge of computer requirements and techniques; (2) adapting guidelines or precedents to the needs of the assignment/project; (3) identifying and resolving issues and problems relating to network configuration, systems services, or other IT matters; and/or (4) reporting, responding to, and resolving customer IT requests. This experience must be comparable in scope and responsibility to the GS-9 grade level in the Federal service.
- OR -
B. Successfully completed a Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a Ph.D. or equivalent doctoral degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
If qualifying on the basis of experience, your experience must be IT-related and it must demonstrate each of the four competencies listed below. Your level of proficiency for each competency will be assessed based on your responses to the online assessments and additional steps in the hiring process (e.g., interview).
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
If qualifying on the basis of your education, you must submit copies of your transcripts or a list of your completed courses.
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be rated well-qualified on the assessment. Additional information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/images/1/14/USA_Hire_Reasonable_Accommodation_FAQs_-_01-26- 17.pdf
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your résumé and supporting documentation, as well as a determination of whether you meet the preliminary qualifications and attained the overall minimum score on the USA Hire Competency Based Assessments, will be the basis for establishing whether you meet all of the qualification requirements listed on this announcement. Please follow all instructions carefully when applying; errors or omissions may affect your eligibility.
All qualified candidates will be assigned to a quality category. The quality categories are Best Qualified, Well Qualified, and Qualified. You will be evaluated on the following competencies (knowledge, skills, and abilities):
- Attention to Detail
- Customer Service
- Interpersonal Skills
- Stress Tolerance
- Decision Making