Information Technology Management
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed No
- Travel and security clearance requirements will vary depending on the position being filled.
- Some positions may require a pre-employment drug test, and random drug testing during the period of employment.
- Some positions may require shift work and/or have on call requirements.
BASIC REQUIREMENTS: You must have IT-related experience demonstrating each of the four competencies listed below. Your level of proficiency for each competency will be assessed based on your responses to the online assessments and additional steps in the hiring process (e.g., interview).
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- AND -
SPECIALIZED EXPERIENCE REQUIREMENTS:
To qualify at the GS-12 level you must have at least one full year of specialized IT experience supporting IT systems. This could include: (1) evaluating network systems and/or computer applications from an operational perspective; (2) installing, operating, and maintaining IT systems; (3) coding and testing software application programs; and/or (4) providing technical guidance to others on information systems/databases. This experience must be comparable in scope and responsibility to the GS-11 grade level in the Federal service.
To qualify at the GS-13 level you must have at least one full year of specialized IT experience supporting and enhancing IT systems. This could include: (1) establishing plans of action for improving the efficiency of IT applications; (2) designing, coding, and testing software application programs; (3) initiating feasibility studies or cost benefit analyses to determine best course of action for IT enhancements; (4) analyzing performance data to prepare budget recommendations in support of IT requirements; and/or (5) providing customer assistance and training to users on information systems/databases. This experience must be comparable in scope and responsibility to the GS-12 grade level in the Federal service.
To qualify at the GS-14 level you must have at least one full year of specialized IT experience managing or leading an IT project or program. This could include: (1) designing, developing, and managing systems that meet current and future business requirements; (2) implementing IT policies and strategies governing the operation of information systems and networks; (3) analyzing, testing, and evaluating IT systems, networks, and/or data to ensure functionality or integrity; (4) identifying business or technical requirements applied to the design of systems or networks; and/or (5) diagnosing and/or troubleshooting system/network problems to identify and isolate potential problem sources. This experience must be comparable in scope and responsibility to the GS-13 grade level in the Federal service.
To qualify at the GS-15 level you must have at least one full year of specialized IT experience as an expert in complex IT issues for an IT program or several program segments. This could include: (1) providing authoritative technical advice and expert guidance on IT issues (e.g., ensuring compliance of information systems with federal IT regulations, developing solutions to integration/interoperability issues; implementing software releases, etc.) (2) developing policies, procedures, and strategies governing the planning and delivery of an IT program or several program segments; (3) planning for the implementation of new systems (e.g., upgrade to a new operating system) or system upgrades/modifications in response to changes in customer requirements; (4) establishing testing, implementation, and post-implementation support procedures; and/or (5) recommending adoption of new or enhanced approaches in delivering optimal IT services/products. This experience must be comparable in scope and responsibility to the GS-14 grade level in the Federal service.
There are no education requirements or qualification options based on education for IT Managementpositions at these grade levels.
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be rated well-qualified on the assessment. Additional information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/images/1/14/USA_Hire_Reasonable_Accommodation_FAQs_-_01-26- 17.pdf
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your résumé and supporting documentation, as well as a determination of whether you meet the preliminary qualifications and attained the overall minimum score on the USA Hire Competency Based Assessments, will be the basis for establishing whether you meet all of the qualification requirements listed on this announcement. Please follow all instructions carefully when applying; errors or omissions may affect your eligibility.
All qualified candidates will be assigned to a quality category. The quality categories are Best Qualified, Well Qualified, and Qualified. You will be evaluated on the following competencies (knowledge, skills, and abilities):
- Attention to Detail
- Customer Service
- Interpersonal Skills
- Stress Tolerance
- Decision Making